Knowledge Management

Company Overview
DiDi Global Inc. is the world's leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit:
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Team Overview
You'll be joining the
Commercial Enablement
team at 99Food, a high-performance unit responsible for empowering our salesforce with the knowledge, tools, and structure needed to scale with excellence.
As a
Knowledge Management Jr.
Manager
, your mission is to be the
guardian and curator of the "Sales Bible"
, our single source of truth for all things sales.
You'll ensure that every process, system, skill, and how-to guide is clearly documented, easy to find, up-to-date, and aligned with our sales strategy.
Your work will directly impact the productivity, consistency, and onboarding speed of hundreds of Business Developers across the country.
Role Responsibilities
Own the
maintenance and continuous improvement of the Sales Knowledge Base
, ensuring it remains the go-to resource for all field sales guidance;
Organize and maintain clear documentation of sales processes, systems usage, sales skills, pitch structures, FAQs, and step-by-step operational procedures;
Act as the bridge between subject-matter experts (SMEs), product teams, training, and sales leadership to collect, validate, and update content regularly;
Work closely with the Sales Training and QA teams to ensure the KB reflects what is actually happening in the field, creating a
closed feedback loop
with Enablement;
Proactively audit content to identify outdated, duplicated, or unclear information, and implement improvements for better usability and accuracy;
Support the creation of
multiformat content
(written guides, videos, visuals, flows) to enhance learning and adoption;
Establish a structured
taxonomy and tagging system
to improve searchability and navigation across the knowledge base platform;
Monitor content usage and feedback from the field to propose structural and editorial improvements that increase adoption and usefulness;
Contribute to the
onboarding experience
by integrating KB into learning paths and ensuring new hires can ramp up effectively using the documentation;
Help foster a culture of documentation and knowledge-sharing within the sales and enablement teams.
Role Qualifications
3+ years of experience in
Knowledge Management, Technical Writing, Sales Enablement, Internal Comms, or Process Documentation
, preferably in fast-paced or scale-up environments;
Strong writing, editing, and information structuring skills, you're able to turn complex operational processes into clear, concise, and user-friendly content;
Familiarity with field sales operations, CRM systems, and the commercial routine (bonus if in foodtech, tech, or logistics);
Experience working with tools like
Notion, Confluence, Google Sites, or other KB platforms;
Strong attention to detail and a proactive attitude, you're always two steps ahead when it comes to updating, improving, and organizing documentation;
The ability to manage multiple stakeholders, gather input, and translate scattered knowledge into unified, structured content;
Great communication and collaboration skills, you know how to talk to different profiles and synthesize insights effectively;
A passion for
efficiency, clarity, and operational excellence,
and the mindset of someone who wants to "make it easy to do the right thing."
EEO Statement
We create customer value – We strive to always create valuable experiences for our users in everything we do.
Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.
We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport.
When we work to help our partners and colleagues win, we win, too.
While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business.
We are people who always want to do the right thing.
Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better.
That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths.
Our differences are what makes us distinct.
We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength.
That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate.
We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on
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