Inside Sales Representative

Location: Houston, TX (Hybrid After fully trained)Department: SalesReports to: Inside Sales ManagerAbout QwikkitQwikkit is transforming how multi-family properties and single-family homes renovate kitchens and bathrooms.Since ****, we've helped property owners, general contractors, and property managers modernize their spaces affordably and with speed.We deliver all-in-one cabinet refacing kits, doors, fronts, paint, and hardware — everything needed for a clean, professional installation with minimal downtime.Whether renovating one unit or hundreds, we make the process fast, easy, and affordable, so our customers can deliver beautiful results on time.Our six core priorities guide us every day:Take care of our team.Always do the right thing.Learn and improve every month.Grow the company and profits.Have fun at work.About the RoleIf you're the kind of salesperson who takes pride in helping customers succeed, strengthening relationships, and delivering real value, this is your opportunity.As an Inside Sales Representative at Qwikkit, you'll be the main point of contact for our loyal customers, helping them plan projects, solve problems, and find new ways to grow with us.You'll manage a portfolio of accounts, ensure a seamless customer experience, and identify opportunities to increase sales through thoughtful, consultative conversations.This is a great fit for someone who thrives on service, follow-through, and relationship-based selling, not high-pressure cold calling.What You'll Be DoingAccount Ownership & GrowthBuild and maintain strong relationships with assigned customers, ensuring exceptional service and satisfaction.Serve as a trusted advisor — helping customers plan renovations, manage inventory, and optimize orders.Identify upsell and cross-sell opportunities through attentive account management and consistent follow-up.Conduct virtual meetings and check-ins to stay aligned with customer needs and project timelines.Proactively manage renewals, repeat orders, and long-term account health.Provide proactive communication, anticipating challenges before they become problems.Ensure timely resolution of service issues by collaborating with internal teams.Performance & ReportingMaintain accurate Salesforce records, forecasts, and communication logs.Track key metrics such as account growth, repeat purchase rate, and customer satisfaction.Meet or exceed monthly account retention and expansion goals.Work closely with Marketing and Customer Support to ensure customers receive consistent communication and service.Share customer feedback and insights that help shape future products and processes.Support teammates by sharing best practices and success stories.What We're Looking ForRequired Qualifications1–3 years of inside sales, account management, or customer success experience.Exceptional relationship-building, communication, and problem-solving skills.Experience working in a CRM environment (Salesforce preferred).Comfort leading virtual meetings and presenting to customers.Personal AttributesOrganized, proactive, and reliable with strong attention to detail.Empathetic communicator who understands customer priorities.Integrity-driven and motivated by helping others succeed.A true team player who thrives in a collaborative environment.Preferred QualificationsExperience in B2B sales, manufacturing, or home improvement industries.Knowledge of multi-family or property management customers.Familiarity with Salesforce, LinkedIn, or other digital sales tools.What Success Looks LikeCustomers trust you and ask for you by name.You consistently grow revenue within your assigned accounts.Renewal rates and satisfaction scores stay high.You're recognized by your team as the person who "takes care of their customers."Competitive base salary + performance-based incentivesComprehensive medical, dental, and vision coverage401(k) with company matchPaid Time Off and company holidaysProfessional development and career growth opportunitiesWhy You'll Love Working HereAt Qwikkit, we believe the best salespeople don't just sell, they build partnerships.You'll join a supportive, people-first team where your success is measured by the impact you make on customers.You'll have the tools to deliver outstanding service, the freedom to grow your accounts, and the recognition you deserve when your customers win.Qwikkit has been recognized as one of the Top Workplaces by the Houston Chronicle three years in a row, as well as a national Top Workplace by USA Today, reflecting our ongoing commitment to creating an exceptional place to work where our people can grow, thrive, and make a difference every day.Qwikkit is an Equal Opportunity Employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-*****-Ljbffr