Application Support Analyst

Há 24 horas

São Paulo, São Paulo, Brasil Omp Tempo inteiro

As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues.
As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Making your customers' day by **providing solutions** for the challenging problems they experience.
- **Taking ownership of the problems assigned to you **and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired **technical knowledge and specific expertise**.
- **Updating Customer Services knowledge base** to ensure our expertise gets documented.
- **Maintaining a strong network within your team and the company** to find the optimal solution for your customer.
- **Balancing your time, priorities, and incoming tickets** while always keeping an overview.

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