Inside Sales Specialist

After-Market Inside Sales Specialist: Harrison, OH (JOB ID: ****).Cincinnati Incorporatedis a privately owned industrial machine manufacturer that has been a staple in the fabrication industry since the late ****s.We pride ourselves on a hard day's work and quality.Our employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation.The icing on top of the cake: we offer a competitive and comprehensive benefits package.Are you ready for your career at CI?Position Summary and PurposeWe are looking for a driven and customer-focused Aftermarket Inside Sales Specialist to own and grow revenue in our aftermarket parts, service contracts, and equipment-upgrade business.This is a high-impact, quota-carrying inside sales role that blends proactive outbound prospecting, expert quoting, disciplined follow-up, and tight collaboration with our Field Service and Technical Support teams.If you love turning installed-base customers into repeat buyers and have a knack for consultative selling over the phone and email, this role is for you.Duties and ResponsibilitiesProactively drive aftermarket parts, consumables, service contracts, and upgrade revenue from the existing installed base and inbound inquiriesBuild and send accurate, professional quotes for spare parts, repair services, retrofit kits, and performance upgrades (same-day turnaround expected on standard items)Relentlessly follow up on open quotes (phone, email, SMS) to convert them into orders; achieve or exceed monthly quote-to-close targetsOwn and maintain a healthy opportunity funnel specifically for upgrades, retrofits,and major spare-part packagesPartner daily with the Field Service organization: pull service reports, identify upsell/cross-sell opportunities during PM visits or breakdowns, and recommend solutionsConduct outbound campaigns to installed-base accounts (lapsed buyers, aging equipment, warranty expirations, etc.)Update and enrich CRM records with equipment details, service history, and upgrade eligibilityWork with engineering and pricing teams to develop custom upgrade proposals when neededTrack and report on key aftermarket metrics: quote volume, win rate, average order value, funnel velocity, and revenue attainmentSupport customers on basic part identification and order status questionsEducation and Experience2+ years of inside sales or account management experience, ideally selling spare parts, service contracts, or technical aftermarket productsProven track record of hitting or exceeding revenue/quota targetsREQUIREDExceptional phone presence and written communication skillsStrong technical aptitude – comfortable reading schematics, parts manuals, and service reportsProficiency with CRM such as Hubspot, SalesForce, or DynamicsAdvanced Excel skills for pricing, margin analysis, and reportingDisciplined follow-up habits and experience managing a high-volume quote pipelineAbility to build trusted relationships with field technicians and service managersPREFERREDExperience in industrial equipment, heavy machinery, automotive, aerospace, medical devices, or similar capital-equipment aftermarketFamiliarity with ERP systems (Epicor, SAP, Oracle, NetSuite, etc.) for part lookup and availabilityExperience selling upgrades, retrofits, or modernization packagesBilingual abilities are a plusPhysical Demands and Work EnvironmentThis position is an office position that may involve trips to the manufacturing facility on premises.Standing, walking, bending, kneeling, required infrequently.The employee is frequently required to use hands, talk and hear.The employee must occasionally lift, move or carry up to 25 pounds.Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.EOE including Vets/DisabledEOE including Vets/Disabled.Employment EligibilityThis role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment.You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.Some more amazing benefits offered by Cincinnati Incorporated:#J-*****-Ljbffr