Onsite Support Technician

Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Onsite Support Technician, who wants to learn and transform his career.In this role you will: Tech Level-2 The Onsite Support Technician is responsible for end user support and work environment.Responsibilities: User support Diagnosis and resolution of IT issues Equipment configuration and maintenance Creation of technical documentation and knowledge base articles Environment checklist Competencies: 5-7 years' experience as technical support Operating Systems (Windows, macOS, Active Directory, DNS, DHCP) Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom Remote Access, Virtual Desktop MDM, PXE boot Microsoft 365, Collaboration Suites Hardware (desktops, laptops) Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols) Voice (Hardphone, Softphone, IP phone, Recording, IVR, CTI, Turrets) Smart hands AV components (Videoconference, display, speaker, mic, hdmi switch) Security (firewalls, VTMs, antivirus, proxy, SASE) Service Desk/ITSM systems, Itil Clarity and objectivity in oral and written communication.Active listening and empathy to understand user needs.Ability to explain technical solutions in accessible language.Customer Service (Patience, courtesy).Proactivity in problem-solving.Organization and discipline.Time management.Resilience under pressure.Interaction with other IT teams and vendors.Results-oriented Attention to detail >>> What do we offer?• TCS Benefits – Brazil: • Health insurance • Dental Plan • Life insurance • Transportation vouchers • Meal/Food Voucher • Childcare assistance • Gympass • TCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates • Partnership with SESC • Reimbursement of Certifications • Free TCS Learning Portal – Online courses and live training • International experience opportunity • Discount Partnership with Universities and Language Schools • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire • TCS Gems – Recognition for performance • Xcelerate – Free Mentoring Career Platform • Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.• At Tata Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person.Our motto is Inclusion without exception.At TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSer#Buildingonbelief RGS - ******