Onsite Video Support Technician

Há 4 dias

Belo Horizonte, Brasil Hewlett Packard Tempo inteiro

This role is onsite client in Belo Horizonte - MG**Job Summary****Responsibilities**- Provide support for a customer's video conferencing events/meetings.- Ensure conference rooms are functional and ready for video calls and events.- Monitor customer meetings and resolve any issues that arise.- Provide support for customer's boardroom meetings.- Update the support knowledge base.- Train users on the use of video conferencing equipment.- Host local events onsite.- Manage spare videoconferencing devices.- Update and maintain customer video environment-documentation and process documentation.- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.- May require providing technical support for customer's video conferencing environment.**Education & Experience Recommended**- Associate degree or equivalent experience preferred.- 2+ years of Video Conferencing background providing meeting event support and video conferencing support.**Preferred Certifications**NA**Knowledge & Skills**- Knowledge Microsoft Teams conferencing essential.- Experience managing conferencing events both with and without video.- Experience with Trouble Ticket and Incident Management software systems preferred.- Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision.- Good verbal and written communication skills a plus.- Proficiency in speaking, reading and writing English preferred.- 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.**Disclaimer**LI-POST

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