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Customer Success
2 semanas atrás
**ALCOR**is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe.
**Our clients**:People ai, Grammarly, BigCommerce, Ledger, Sift, and many others.
We are looking for a **Customer Success** to become a trusted partner for Alcor customers by representing their interests and providing high-level EoR services.
**What tasks await you**:
- Building and maintaining strong, long-lasting trusted relationships with US and European portfolio of clients.
- Act as the main point of contact for customers, representing their interests and ensuring top-tier service.
- Operational & Administrative support - coordinate hardware purchases and deliveries, back office support, and facilitate medical insurance provisions.
- Coordinating cross-department cooperation for solving client requests
- Participation in internal company activities (preparing pre-sale materials, budgets, presentations, letters, cooperation with 3rd party providers, etc.)
- 3+ years of experience in similar roles.
- Customer-oriented, with the ability to identify and meet client needs, exceed expectations, and deliver WOW service.
- Advanced English proficiency for effective communication.
- Solid knowledge of local IT market policies, HR policies, and practices.
- Detail-oriented and highly accurate in work.
- Strong analytical skills - comfortable working with numbers, tables, and presentations.
- Fast learner, able to adapt to new information and handle non-regular requests.
- Result-oriented and striving for ongoing professional growth.
**We also offer**:
- An exciting, dynamic job with the opportunity to grow and learn.
- Working only with product IT companies that have innovative projects and advanced technologies.
- 20-day paid vacation, 100% paid sick leave.
- Additional days off for special occasions, all national holidays off.
- Compensation of medical insurance.
- Flexible working schedule.
- Remote work.
- IT Kit.
- Professional education, training courses, and conferences (on the basis of work performance).
- A warm atmosphere of young and proactive people, corporate events, and team building.
**If you are interested in the position, please send your CV.
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**We'd**love to meet you
