Customer Success Manager

Há 3 dias


Rondônia, Brasil iiPAY Tempo inteiro
Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?
iiPay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Customer Success Manager who wants to have full ownership and accountability for building and maintaining client relationships to help drive to our goal of 'Paying the Planet'.
All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish.
Role Overview
Our highly motivated and engaged team members are at the heart of our success This role requires being responsible for managing iiPay's relationship with our clients and ensuring we deliver the highest level of payroll service to our global client base. This is a highly visible role and you will need to build strong relationships with many stakeholders within the business.
Key objectives of the role
- Build deep and trusting long-term relationships with key client stakeholders by ensuring that iiPay are delivering service excellence
- Responsible for client governance
- Focus on continuous improvement by uncovering payroll delivery opportunities for improvement and developing/administering solutions that benefit all areas of the business
- Identifying and managing opportunities for client growth and revenue generation
- Provide an excellent customer service experience for our clients and support in establishing and maintaining healthy client relationships.
- Responsible for client retention and contract renewal.
- Managing client challenges and escalations to ensure a timely resolution.
What are we looking for in you?
- A confident individual who has 3-5 years of experience in a client management role in a service delivery
- Proven ability to manage multiple clients and client projects while demonstrating strong discipline, professional diligence and attention to detail.
- Demonstrated ability to be a strong team player who lives iiPay's Core Values of respect, integrity, teamwork, diversity, accountability, and community.
- Motivated self-starter able to effectively manage own workload.
- Technical knowledge and expertise, with proven track record of using multiple software solutions in prior roles and the ability to demonstrate a capability to learn new systems and support with the necessary implementation and configuration of software solutions and the day-to-day usage of such systems.
- Experience and track record of managing service contracts and establishing trusted relationships with C - level and operational leaders in international
- Demonstrated leadership and excellent verbal and written communications skills including the ability to effectively present and influence across multiple teams and levels to meet client requirements. Great communication and presentation skills are essential, as is a confident phone manner. Excellent listening and effective negotiations skills are critical to this role.
- Experience of working with international clients both small and large (FTSE & Fortune 500).
What can we offer you?
Here at iiPay, we believe that a choice of working location enables our team members to maximise effectiveness and productivity. You decide whether you work from your own home or the local office where available.
As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package, which includes **Cafeteria package, Private Medical Cover, Continuous development and financial assistance for education and professional memberships and your birthday off

  • Rondônia, Brasil iiPAY Tempo inteiro

    Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build...

  • Customer Success Manager

    2 semanas atrás


    Rondônia, Brasil iiPAY Tempo inteiro

    Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build...


  • Rondônia, Brasil TITAN Tempo inteiro

    Join us as a personable and technologically savvy Technical Customer Success Manager at Titan. In this role, you'll be the go-to contact for clients, providing support for onboarding, planning, and training. As part of our Solutions team in this leading tech company, we need a self-driven individual with excellent interpersonal skills. **Requirements**: -...

  • Customer Success

    Há 5 dias


    Rondônia, Brasil Alcor Tempo inteiro

    **ALCOR**is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe. **Our clients**:People ai, Grammarly, BigCommerce, Ledger, Sift, and many others. We are looking for a **Customer Success** to become a trusted partner for Alcor...


  • Rondônia, Brasil ParcelHero Tempo inteiro

    ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career...


  • Rondônia, Brasil Paradox Tempo inteiro

    **Wait a minute.** **Deep inside you are looking for a new adventure with** - ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver - ** Ambition**: growing up surrounded by smart colleagues driven to create something big - ** Impact**: contributing to transform people lives at scale and feel your own impact in the...


  • Rondônia, Brasil InnoCraft Tempo inteiro

    Job description We’re looking for a Web Support Technician to join our growing team with the goal of making our customers successful. We are the creators of Matomo, the leading open source web analytics solution that gives people full control of their data and built-in privacy. If you love solving tech problems with passion for customers and enjoy...


  • Rondônia, Brasil ParcelHero Tempo inteiro

    ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career...


  • Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    Fluent in Spanish and English - Bachelor's Degree or equivalent experience - Ability for flexible working shifts, including weekends, and holidays - Previous management experience preferably within a customer service environment for direct reports - Ability to travel 40% of the time* Are you passionate about motivating and developing a team of driven,...


  • Rondônia, Brasil ParcelHero Tempo inteiro

    ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career...