Technical Support Specialist
Há 4 horas
We are seeking a skilled Technical Support Specialist to provide daily technical support to customers, resolving software and compliance-related issues.This full-time, remote role involves working closely with various teams, utilizing tool subscriptions such as Enterprise ChatGPT, Grammarly, and GitHub Copilot (if required) to deliver exceptional support.The client offers a software platform that makes trust-building in business relationships effortless.Their software enables companies to adopt formal security and privacy programs, measure their efficacy against compliance standards, and share achievements with customers via AI to answer security questionnaires.As a result, compliance becomes habitual, simple to understand and implement, and continuously verifiable, allowing businesses to gain transparency into their compliance status.ResponsibilitiesDrive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customersFollow established service level agreements (SLAs)Triage support requests by conducting a first-level investigation of technical product issuesProvide continuous and timely updates on issue resolution status to customers and key internal stakeholdersEngage with the Engineering team to ensure timely resolution of customer issues according to SLAs and escalate when necessary to meet those goalsRequired Skills and QualificationsExcellent written and verbal English communication skillsUniversity degree with a major in Computer Science, Engineering, or a related technical field2+ years of customer support experience for a commercial software productPossess a passion for providing technical support to customers and helping them gain success using client productsDemonstrated ability to investigate and troubleshoot product issues by reproducing the problem, examining application logs, and reviewing debug messages and stack tracesStrong problem-solving capabilities in a Software-as-a-Service (SaaS) application environmentFamiliarity with new products and features, with a willingness to learn and adaptCareer-minded and willing to take on responsibilities, including learning new software development languages and toolsTrustworthy, team-oriented, and transparent
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Senior Technical Support Specialist
4 semanas atrás
Fortaleza, Brasil BairesDev Tempo inteiroSenior Technical Support Specialist - Remote Work Join to apply for the Senior Technical Support Specialist - Remote Work role at BairesDev At BairesDev®, we’ve been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+...
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SAP Technical Support Director
Há 3 dias
Fortaleza, Brasil beBeeAutomation Tempo inteiroJob Role: SAP Technical Support Director Main Objectives: Create and implement best practices and operational procedures related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori). Lead Orbia's companies in LATAM through our Service Delivery Model and ensure timely support. Provide operational assistance for application/integration developments...
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Litigation Support Specialist
Há 3 dias
Fortaleza, Brasil beBeeSupport Tempo inteiroJob Title: Litigation Support Specialist This position involves providing comprehensive support to attorneys by conducting legal research, preparing documents, and managing cases. Key Responsibilities: Legal Research and Documentation: Conduct thorough research, analyze data, and prepare accurate documents. Case Management: Manage case files, maintain...
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Network Base Station Operations Specialist
Há 19 horas
Fortaleza, Brasil Bebeemonitoring Tempo inteiroBase Station Monitoring Engineer Job DescriptionThe successful candidate will be responsible for monitoring the operation status of base stations and recording key indicators through a web-based interface.Identify and report anomalies to base station maintenance engineers or platform maintenance engineers according to standard operating procedures...
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Sap Technical Support Director
Há 19 horas
Fortaleza, Brasil Bebeeautomation Tempo inteiroJob Role: SAP Technical Support DirectorMain Objectives:Create and implement best practices and operational procedures related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).Lead Orbia's companies in LATAM through our Service Delivery Model and ensure timely support.Provide operational assistance for application/integration developments...
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Fortaleza, Brasil beBeeMonitoring Tempo inteiroBase Station Monitoring Engineer Job Description The successful candidate will be responsible for monitoring the operation status of base stations and recording key indicators through a web-based interface. Identify and report anomalies to base station maintenance engineers or platform maintenance engineers according to standard operating procedures (SOP)....
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Java Technical Support Engineer
2 semanas atrás
Fortaleza, Brasil BairesDev Tempo inteiroJava Technical Support Engineer - Remote Work We are seeking a Java Technical Support Engineer to join our Incident Response Team at BairesDev. You will monitor applications, resolve issues, and help maintain our Java‑based systems. What You’ll Do Provide technical support coverage during business hours. Monitor system performance and respond to alerts....
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Technical Support Engineer
Há 6 dias
Fortaleza, Brasil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level)Location: Remote (Brazil. or Latin America preferred)Company: Hitch, Inc.About HitchHitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker...
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Data Engineering Specialist
Há 4 horas
Fortaleza, Brasil Bebeedataengineering Tempo inteiroJob OpportunityWe are seeking a skilled data engineering specialist to support the development of data pipelines and analytics solutions using modern cloud and BI tools.Key Responsibilities:Designing, implementing, and maintaining efficient data pipelines and analytics solutionsDocumenting data flows, architectures, and technical specifications to ensure...
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Technical Interviews Specialist Work
Há 2 dias
Fortaleza, Brasil BairesDev Tempo inteiroWho We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
