Mobile Application Customer Service Representative

1 semana atrás


Porto Alegre, Brasil Bebeecustomer Tempo inteiro

Our goal is to deliver innovative products that meet customer needs.
We're a leading mobile application developer, releasing apps in App Store and Google Play Store, reaching millions of people.This role involves handling customer inquiries, providing support, ensuring satisfaction, and analyzing feedback to improve services.Responsibilities include delivering high-quality, personalized customer service via live chat, email, and WhatsApp, accurately documenting customer feedback, and staying informed about application feature changes to understand user pain points.Fluency in English & SpanishCustomer Satisfaction and Support experienceInterpersonal Skills and Communication abilitiesExcellent written and verbal Communication skillsProblem-solving abilitiesAttention to detailComfortable with technology, including computers, social media platforms, and video chat applications.Experience in a customer-facing role is a plusAble to work independently in a fast-paced environment.Deep passion for the company vision and values.Good sense of humor, strong teamwork skills, and a willingness to accept feedback constructively.



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