Senior Operations Manager

Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Senior Operations Manager,ONSITE,Sao Paulo who wants to learn and transform his career.In this role you will: (responsibilities) The Operational Manager is responsible for the overall operations of the country, including delivery, strategic planning and optimization.Responsibilities: .Plan and deliver organizational objectives, ensuring efficiency, productivity and customer experience .Develop, implement, and optimize operational strategies and procedures .Drive continuous improvement and operational excellence .Monitor key performance indicators (KPIs) and operational metrics, driving improvements .Manage the team, including hiring, performance management and development..Manage operational budget, resources, and operational expenses .Acknowledge receipt of project-related activities, gather requirements, plan team assignment and coordinate delivery .Identify and mitigate operational risks .Oversee the implementation of new technologies and systems to enhance operational efficiency Competencies: .Deep expertise in operational management and process design .Strategic planning and execution .Advanced data analysis and interpretation for operational insights .Budgeting, financial forecasting, and cost management .Risk management and business continuity planning .Quality management and process improvement methodologies .Strong leadership and team-building capabilities .Ability to manage multiple workstreams and priorities simultaneously .Performance management, coaching, and talent development .Change leadership and implementation .Strategic decision-making based on operational data and business goals .Cross-functional collaboration and influence..Advanced English .Exceptional communication, presentation, and reporting skills .Advanced stakeholder management, including executive-level interactions .Negotiation and conflict resolution at a strategic level .Ability to articulate complex operational issues clearly..Strategic thinking and execution .Change management .Decision-making with a broad organizational perspective .Visionary thinking and ability to inspire .Results-driven and highly accountable .Proactive and innovative problem-solver .Adaptability and resilience in a dynamic environment .Strong analytical and critical thinking .Ethical decision-making and integrity .Customer-centric approach to operations What can you expect from us?• Professional development and constant evolution of your skills, always in line with your interests.• Opportunities to work outside Brazil • A collaborative, diverse and innovative environment that encourages teamwork.What do we offer?TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free **** that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSer#Buildingonbelief ID: ********