Partner Delivery Management Senior Specialist

**Requisition ID**:318904
**Work Area**: Sales
**Expected Travel**: 0 - 10%
**Career Status**: Professional
**Employment Type**: Regular Full Time
**Career Level**: T3
**Hiring Manager**: Michael Abbonizio
**Recruiter Name**: Santiago da Rocha
**Position Location**:Anywhere in Latin America
**COMPANY DESCRIPTION**
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees.
We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment.
Because it's the best-run businesses that make the world run better and improve people's lives.
This position is open to all Latin America - Please provide your CV (Resume) in English.
**Key Responsibilities & Tasks**
The Partner Delivery Management (PDM) Senior Specialist is focused on customer success by facilitating SAP software deployments via the partner ecosystem.
PDMs manage partner delivery related activities across the entire LACE lifecycle of our customers, largely facilitating successful deployments of RISE with S4HC Private Edition as part of the intelligent enterprise and Promoting the use of SAP Business Technology Platform components.
The main focus of this position is to ensure delivery quality of SAP's ecosystem in areas aligned to SAP's strategy.
In this context, the PDM Senior Specialist is the central advisor to the partner, owning the post-sales partner relationship and is responsible for coordinating all SAP interactions (with Customer Engagement & Experience, SAP Services, PES, Product Engineering, among others), engaging with local stakeholders to ensure operational excellence, position the added value of the partner ecosystem and the PDM team, guiding partners in building and expanding their cloud delivery organizations, driving a structured engagement to accelerate partner investments in capacity & quality, whilst identifying partner competency gaps and recommending relevant training and enablement activities.
**Main responsibilities**
Business Planning / Strategy for the respective area in alignment with PBMs
Ensures development of the annual partner business planning based on strategic focus of the partner as well as SAP.
Major dimensions covered by the PDM are annual business goals (planned go-lives), capacity, enablement (planned certified consultants) and focus on critical areas for the partner.
Monitors and validates partner capacity, readiness, and delivery capabilities as per defined business plan.
Identifies appropriate measures to ensure partner goals are on track or corrective action is taken.
Responsible for the partner delivery quality of their managed partners in a given region/MU.
Strategic Value and operational excellence
Drive partner investment by advising on enablement plans and proactively identify areas for improvement based on observed competency gaps to ensure quality partner resource availability.
Ensures reporting on capacity, certifications and go-live progress against targets agreed and initiates corrective actions as required.
Assess strengths and opportunities of partner business on a constant basis, aligning with SAP's business aspirations.
Recommends actions & next steps to SAP's stakeholders accordingly.
Improves delivery efficiency by identify trends in the partner landscape and coordinates with relevant stakeholders to produce enablement, ensuring the right content and knowledge is delivered as required, and that skills are developed in line with joint business plans.
Understands future opportunities for mutual business expansion covering all relevant areas (solution development, industry-focus, regional focus, etc.) in collaboration with PBMs.
Drives corresponding initiatives (mid
- / long-term) from SAP-side which help to expand the business for both parties.
Maintains detailed information on their assigned partners' projects and regularly reviewing project health, including ensuring assigned resources are certified and current.
Provides visibility of projects to internal stakeholders.
Conducts Quarterly Business Reviews (QBRs) with the assigned partners to assess performance and progress on agreed action items, owning associated KPIs.
Covers escalations in their area of responsibility.
Ensures that lessons learned, knowledge, knowhow and best practices gained on projects are accessible to authorized partners to support successful customer outcomes.
**Skills**
Minimum 7+ years' experience in the software industry or in a partner/customer facing role (Partner management, consulting, solution design, enterprise architecture, and or SAP implementations).
Experience with IaaS Providers (AWS, MS Azure, or GCP) and data centers is a big advantage.
SAP HANA and S/4 HANA skills would be very helpful.
Good understanding of operational aspects (Application or Technical) of SAP