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Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team that cares not only about the work we do, but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation—we make it happen, with our customers, where we work and live.Together, we are building a better world, so we can all enjoy living in it.Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respects differences, and believes in people's potential, this is the right place.We consider candidates with disabilities and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.Important:Don't forget to include a resume in English in your profile in WorkdayPlease check your application status directly in the Workday system, as this is our primary method of communication.All updates regarding your application will be reflected there.MineStar is the mining industry's most comprehensive and thoroughly integrated suite of technology offerings.Fleet management, guidance technologies, machine health, and autonomy applications provide significant improvements to operations and maintenance organizations.As a Training Consultant within Resource Industries, you will play a key role in designing, developing, and delivering MineStar service training programs for dealers and customer-facing personnel.Your mission is to enhance the technical capabilities of these teams, ensuring they can effectively support and maintain MineStar on-board technology systems.This role goes beyond traditional classroom instruction—you will serve as a hands-on expert in the field, guiding technicians through the real-world application of installation, configuration, and maintenance best practices, and delivering training that drives value for end customers by ensuring their mining technology systems are fully operational and optimized.In addition to training delivery, you will collaborate with business units and dealers to assess training needs, recommend solutions, and support the continuous improvement of service readiness across the network.What you will do:Provide expertise in developing technical training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.Deliver high-quality service training to dealers and customers around the globe utilizing theoretical and practical training methods.Review and maintain training materials to ensure organizational policies and procedures compliance.Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.Consult business partners on training requirements.Participate in quality assessment and improvement processes.Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.Advise others on creating customer-focused environments in various scenarios.Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively.Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.Skills:Technical Excellence: Direct, hands-on experience with on-board mining technology systems, including hardware/software installation, configuration, positioning system calibration, and troubleshooting.Training Operations: Practical understanding of training processes and the ability to implement daily and strategic training programs effectively.Customer Focus: Ability to align technical solutions with customer needs, ensuring satisfaction through tailored support and engagement.Effective Communications: Strong written and verbal communication skills, with the ability to present regularly to groups of varying sizes and communicate clearly across diverse audiences.Basic Requirements:Bachelor's degreePre-Advanced English proficiencyTop candidates will also have:Previous Cat MineStar Systems knowledgeKnowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar's organizationAdditional Information:This position requires *****% travelNote: This position requires the candidate to work onsite five days a weekBenefits:Medical planDental planMedicines reimbursementPsychological, Legal, Social and Finance Support ProgramPrivate pension planProfit shareMeal assistanceChristmas basketTransportationLife and personal insuranceExtended maternity and paternity leaveEmployee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)Thank you for your interest in Caterpillar.We do not use personal emails from domains such as gmail or hotmail to contact candidates.Available vacancies are advertised only through the company's official channels: and .Official Caterpillar emails are required and should use the @cat.com domain.We do not request any payment for the selection process.For more information, visit .Relocation is available for this position.Posting Dates: janeiro 12, **** - janeiro 18, ****Caterpillar is an Equal Opportunity Employer.Qualified applicants of any age are encouraged to apply.Not ready to apply?Join our Talent Community.#J-*****-Ljbffr
