Ai Customer Support Specialist
Há 2 dias
AI Customer Support SpecialistWe are looking for a highly motivated individual to join our AI Special Forces team.A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI.This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems.You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly.Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.In this role you will:Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfactionTroubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrationsMonitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platformWork closely with Product and Engineering teams, escalating complex issues and contributing to product improvementsDocument support activity in the appropriate platform, maintaining accurate logs of issues and resolutionsIdentify recurring issues and contribute to internal documentation and FAQsCollaborate with the Customer Success and Onboarding teams to ensure a seamless customer experienceAudit AI conversations to detect bugs or opportunities for improvementEnsure that all critical feedback and issues are resolved within the SLARequirementsExperience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environmentsStrong troubleshooting skills and ability to resolve issues efficientlyFamiliarity with AI behavior, JSON structures, and state machines (training provided)Experience with AI configuration, WhatsApp, APIs, and third-party integrationsKnowledge of process automation; experience with Zapier is a plusProgramming knowledge, especially in Python, is a plusAbility to explain technical concepts clearly to both technical and non-technical audiencesHighly organized, with the ability to manage multiple support cases at onceStrong written and verbal communication skillsA customer-first mindset with a genuine desire to help clients succeedA team player with adaptability in fast-paced environmentsPassion for technology, AI, and continuous learningBenefitsLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skillsOpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional usePaid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balanceSoft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you likeAdditional detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Customer ServiceIndustries: IT Services and IT Consulting#J-*****-Ljbffr
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AI Customer Support Specialist
3 semanas atrás
Florianópolis, Brasil Darwin AI Tempo inteiroAI Customer Support Specialist We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a...
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AI Customer Support Specialist
Há 5 dias
Florianópolis, Santa Catarina, Brasil Darwin AI Tempo inteiro R$30.000 - R$60.000 por anoWe are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...
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Florianópolis, Brasil Bebeedataai Tempo inteiroUnlock Business Potential with Our Expert Data/AI PartnerIn this fractional specialist role, you'll collaborate closely with our sales team to provide expert guidance on data-driven solutions.You will help prospects grasp the value of our technology and guide them toward optimal implementation strategies.Main Responsibilities:Technical Authority: Participate...
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Technical Support Specialist
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Florianópolis, Brasil Bask Health Tempo inteiroAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...
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Customer Success Specialist
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Florianópolis, Brasil Velozient Tempo inteiroCustomer Success Specialist (Bilingual: Mandarin/English)Customer Success Specialist (Bilingual: Mandarin/English)1 day ago Be among the first 25 applicantsWe are looking for a full-time, remote, Bilingual Mandarin/English Customer Success Specialist with some prior work experience (minimum 6 months) to join our U.S. client and assist existing...
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Ai & Sales Enablement Specialist Internship In Bali
1 semana atrás
Florianópolis, Brasil Ex Venture Inc. Tempo inteiroAI & Sales Enablement Specialist – FlorianópolisFund Size: €90M USDLocation: Bali, Indonesia (with global impact)Focus: Future-builders, meaningful innovationStart: ASAPImportant Note: This is an unpaid internship.We don't cover accommodation, food, visa, or flights.What do we offer?The chance to build skills that don't exist in textbooks, work on...
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AI & Sales Enablement Specialist Internship In Bali
2 semanas atrás
Florianópolis, Santa Catarina, Brasil EX Venture Inc. Tempo inteiro R$10.000 - R$15.000 por anoAI & Sales Enablement Specialist – FlorianópolisFund Size: €90M USD Location: Bali, Indonesia (with global impact) Focus: Future-builders, meaningful innovation Start: ASAP Important Note: This is an unpaid internship. We don't cover accommodation, food, visa, or flights. What do we offer? The chance to build skills that don't exist in...
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Customer Care Specialist
Há 3 dias
Florianópolis, Santa Catarina, Brasil Snov Tempo inteiro R$35.000 - R$45.000 por anoJunior/Mid Customer Care SpecialistHi from , the product company of Ukrainian origin is a rapidly expanding IT company with roots in Ukraine, but a global reach with international offices in China and Brazil. Our company specializes in developing innovative solutions for B2B cold sales, and we are seeking talent to join our team and help drive our continued...
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Zulu Language Specialist
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Florianópolis, Brasil Invisible Expert Marketplace Tempo inteiroJob Title Zulu Language Specialist – AI Trainer Job Overview Ready to channel your Zulu expertise into building the AI tools of tomorrow? Apply today and help shape the model that will support millions of Zulu speakers worldwide. Responsibilities Review and annotate Zulu content. Assess AI-generated outputs for accuracy and fluency. Identify and document...
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Florianópolis, Brasil Orca Communications Tempo inteiroOnline Chatting Specialist for Content CreatorsJoin to apply for the Online Chatting Specialist for Content Creators role at Orca CommunicationsOnline Chatting Specialist for Content Creators1 day ago Be among the first 25 applicantsJoin to apply for the Online Chatting Specialist for Content Creators role at Orca CommunicationsGet AI-powered advice on this...
