Partner Success Manager

1 dia atrás

Guarapari, Brasil Uber Tempo inteiro

OverviewAbout The Role The Partner Success Manager Incubator role is a strong opportunity to lead, develop, and scale post-sales success across a high-potential SMB restaurant portfolio.This role combines people leadership with commercial ownership, focusing on retention, growth, and long-term partner value.ResponsibilitiesLead and develop a team responsible for post-sales partner management for a high-value, high-potential SMB restaurant portfolioOwn team performance, ensuring strong partner relationships that translate into measurable outcomes such as retention, revenue growth, and product adoptionDrive revenue and retention targets through upselling new product features and creating mutually beneficial growth strategiesAct as the voice of the customer internally, translating partner needs and feedback into actionable insightsBuild a strong understanding of the restaurant industry and foster positive relationships across partner organizationsDesign and lead growth initiatives with restaurant partners, collaborating cross-functionally with Operations, Marketing, Product, and other internal teamsSet, track, and report on partner performance metrics, leading monthly and quarterly business reviews to drive continuous improvementQualifications3+ years of experience, ideally in a commercial, account management, or customer-facing role with people management responsibilitiesProven experience leading teams and building a high-performance cultureStrong background in customer-facing roles with accountability for business targets or quota deliveryConfidence in making data-driven decisions and applying sound business judgmentStrong project management skills, with experience building and executing joint business plans with partnersExcellent executive presence and strong verbal and written communication skillsA fast-paced, ownership-driven mindset with speed, resourcefulness, and a strong bias toward actionBonus PointsHigh level of autonomy with the ability to operate effectively with minimal oversightExperience managing teams of approximately 5 peopleWillingness to roll up sleeves and work closely with partners on complex or high-impact challengesProficiency in Spanish and Business English#J-*****-Ljbffr

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