Technical Support Engineer, Trilogy
Há 13 horas
Technical Support Engineer, Trilogy (Remote) - $60,000/year USDJoin Trilogy to support a portfolio of 100+ enterprise software products using AI-driven customer support.Base pay: $*****/hr ($60,000/year) for a full-time contractor role.Elite Technical Problem-Solvers OnlyAt Trilogy, our AI systems resolve routine issues across our portfolio of 100+ enterprise software products, leaving only the most complex challenges for our engineers.Every ticket that reaches your desk represents a technical puzzle that demands creative thinking and advanced expertise.This role is designed for exceptional technical minds who thrive under pressure, learn rapidly, and solve problems autonomously.You'll be expected to deliver results immediately, navigate complex software environments without hand-holding, and continuously elevate our AI capabilities with your human expertise.What You Will Be DoingResolve sophisticated technical issues that exceed our AI system's capabilities, applying deep analytical thinking and creative troubleshootingIdentify patterns in complex customer problems to develop scalable solutions that can be integrated into our AI frameworkMaster multiple enterprise software products rapidly, becoming a technical authority across diverse technologiesTransform your specialized human insights into AI improvements that continuously enhance our support ecosystemWhat You Won't Be DoingHandling basic, repetitive support tickets that our AI systems can resolveFollowing a gradual onboarding process – you will need to demonstrate expertise across multiple products within your first monthRelying on management for solutions or direction – this role demands self-sufficiency and proactive problem-solvingWorking within the confines of traditional support structures with predictable challenges and established playbooksKey ResponsibilitiesSeamlessly bridge the gap between advanced AI capabilities and complex human expertise to deliver exceptional customer outcomes that strengthen Trilogy's reputation for technical excellence.Basic RequirementsMinimum 3 years of proven experience in technical customer support rolesDemonstrable advanced proficiency with generative AI, including creating automation workflows and custom GPTs (basic usage for content creation or research is insufficient)Current residence in North or South AmericaExceptional self-learning capabilities with demonstrated ability to master complex technical concepts independentlyStrong analytical thinking and problem-solving skills with the ability to navigate ambiguous technical challengesAbout TrilogyHundreds of software businesses run on the Trilogy Business Platform.For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses.Our technological innovation is spearheaded by a passion for simple customer-facing designs, and our incubation ranges from new moon-shot ideas to rearchitecting existing projects for the modern cloud-based stack.Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.Employment InformationThis is a full-time (40 hours per week), long-term position.The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.Payment is $30 USD/hour, equated to $60,000 USD/year (40 hrs/week, 50 weeks/year), paid weekly.#J-*****-Ljbffr
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