Operations Team Lead

1 semana atrás

Rio de Janeiro, Brasil Crane Worldwide Logistics Tempo inteiro

Essential Job Functions:
Proactively monitor the operations reports such as the "Corporate Performance" & KPI performance, and Client KPI;
Support on implementation and ensure compliance to "Standard Operating Procedures" for the client.
Also, coordinate and manage SOP revisions and send updates to origins;
Assist local teams, when needed, in providing operational knowledge, customer service and support on technical capabilities;
Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner;
Have a fundamental understanding of operational systems, including TMF and C2C;
Build and maintaining strong relationships with service providers and customers;
Support the service provider program within the department, ensuring consistent and high-level operational quality to our customers;
Provide feedback to clients and team at agreed intervals, focusing on areas of possible improvements with corrective action plans where needed.
Responsible for client communications and conflict resolution.
Ensure that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise;
Be available to call and attend customer's urgencies when needed after regular working hours or during the weekend;
Ensure that productivity and profitability goals for the department;
Make sure the billing process is completed and on time;
Ensure company credit procedures are followed and utilized effectively;
Active work with the team to act the finance exceptions reports FNI, DNI and accrual locking;
Take an active role in the transition of new business/updates to existing business;
Maintained a good relationship with the customer at all levels (agents, managers, and decision makers);
Responsible for identifying and defining realistic service needs and measurements;
Responsible for maintaining the agreed-upon scope of services;
Responsible for advising the clients of new system enhancements, technology, and other value-added services to client's scope; Keep team working towards business.
Show them a career, not just a job; Ensure and assist supervisors and key staff with goal setting and monitoring.
Review department goals and business plan periodically with staff to ensure by-in and accountability.
Be responsible for keeping the team trained and prepared.
Support the manager & supervisor to conduct staff appraisals by giving constructive feedback, with a minimum of twice a year per employee.
Other Skills/Abilities: Quality Management looks for ways to improve quality;
Leadership exhibits confidence in self and others;
Innovation meets challenges with resourcefulness;
Dependability follows instructions, responds to management direction;
Motivated, goal oriented;
Excellent written and oral communication skills;
Technical competence (excel, word, power point etc.).
Education And Experience High school diploma or GED;
4 or more years industry related experience;
4 years as analyst experience.

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