Customer Success Strategist

1 dia atrás


Ituiutaba, Brasil Bebeeimplementation Tempo inteiro

We are seeking a dynamic Customer Onboarding & Implementation Specialist to drive successful customer onboarding and provide ongoing technical support.Key Responsibilities:Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration.Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments.Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices.Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment.Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs.Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey.Follow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities.Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI.Issue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configuration.Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements.Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation.Requirements:Excellent communication skills.Strong analytical and problem-solving skills.Ability to work independently and collaboratively as part of a team.Benefits:Competitive salary.Opportunities for professional growth and development.Other Information:Must be able to travel occasionally.


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