Technical Implementation Owner

Orange Business is hereAbout usJoin us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.About the roleTIO is the Technical Implementation Owner part of OCD GSOC Organization, and Orange Business CSU Organization, manages customer expectations according to service sold and acts as the main technical point of contact for the customer and the project team (from order to delivery).The TIO delivers managed security solutions to Orange Cyberdefense customers.The TIO implements the managed solutions through the different management platforms.The role of the Technician Implementation Owner is responsible for participating in projects to activate Managed Security Services purchased by customers.The Technician Implementation Owner will ensure that both Customer-, Orange Cyberdefense-, Vendor environments/platforms are setup in accordance with pre-defined project plans, associated instructions, and timeline.The Technician Implementation Owner will also have the opportunity to collaborate cross-functionally with colleagues in the Orange Cyberdefense organization as there are various roles that collaborate within one Onboarding project.Key Responsibilities:Presales PhaseReviews the proposal and delivery model with presales supportProvides the Level of Effort of the build phaseProposes the management architecture for some managed offersValidates the timeline and potential training needsContributes to service creation or evolution (PoC/PoV)Project KickoffValidates non-standard requests with ISS and EngineeringReviews the BoM and request the vendor quotes for the fully managed solutionsParticipates in project internal and external kickoff meetingsHelps the security consultant collecting the technical requirementsAligns the project timeline and deliverables with OCD PMProvide Technical Guidance for the customer and the project teamDeployment and configurationNew PlatformReviews the security designWorks with L3 Engineering to deliver new PoC/Bespoke solutionsValidates the nonstandard management approaches with ISSImplements the managed security scope of workOperational PlatformReviews the existing design, the customer environment, and the proposed changesAligns the needed changes with the involved stakeholders complying with the complex change management processImplements the managed security scope of workService Activation and Project ClosureManages the rollout plans with the customer and OCD PMTests the security scope with the customer and any other relevant stakeholderProvides post implementation supportInitiates the HOTO process with the Operations team and Security Manager including the handover sessions and Knowledge TransferService DisconnectionCoordinates and performs the disconnection tasks for complex disconnections needed for running managed services in collaboration with the TIO colleagues.Quality· Ensure that Services can be delivered according to the project timeline· Ensure that Service deliverables are in accordance with the project plan· Collaborate with relevant stakeholders to receive-, provide- and take action on activities within the projects.Stakeholders include (but is not limited to):Security Operations Teams (SOC)HOTO ProcessKnowledge TransferAlignment on operational changesSecurity PMsProject GovernanceDispatch RequestsPurchase OrdersLogisticsRelease ProgramHW Refresh (EoS or Vulnerability)End of contract disconnect requestTechnical Management (ISS)License ManagementSMA / SDP ChangesAccess RequestsSecurity EngineeringTechnical ValidationsInstructions ManualsDeployment support for PoCs/BespokeSecurity ManagersAlignment on operational changesChange of operational platform designHOTO ProcessSecurity ConsultantsProject Design PhaseCollecting Technical RequirementsOCD PresalesLevel of Effort of Managed Security OffersValidating OCD Scope of WorkValidating BoM for procurementProvide Vendor Quotation for some CostingAbout youSkills & ExperienceThe Technical Implementation Owner will need to possess the following skills:Highly organized/structured, follow-through on commitments and with a strong sense of responsibility for your own- and the team's overall performanceAbility to work and communicate effectively in English (both written and spoken) and with excellent Customer communication skillsHave a positive and helpful attitude and always strive to leave a good impressionAble to remain calm and focused in potentially stressful situationsSolution oriented and leaves nothing to chance, to stay ahead of potential challengesCurious and not afraid of asking questions or initiate discussionsMust haveAdvanced networking skills, very good understanding of TCP/IP, routing, switching and SDWANExpert Network Security SkillsAdvanced / Fluent English (written and spoken)Very good communication skillsSound customer facing experienceCertification in Network Security or Vendor relevant certificationsAt least 3 years hands-on experience with one or more of the following solutions:Firewalls (Fortinet, Palo Alto, CheckPoint, Juniper, Cisco)SASE (Palo Alto Prisma Access)F5 (LTM, GTM, WAF)Remote Access Solutions (Ivanti)SSE (Zscaler)Antivirus and AntimalwareIDS & IDPURL & Content filtering solutions.Cloud platforms (Azure, AWS)Unix/Linux operating systemGood to haveFrench (written and spoken)ScriptingProject Management skills (Senior TIO)Experience/Certifications:Certification in Network Security or Vendor relevant certificationsITILv4PRINCE2 AgileISO *****The benefits of being OrangeOrange Business was certified as one of the best companies to work by the Great Place to Work Institute from **** to ****.Since ****, Orange has been awarded as the Top Employer Brazil.The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees.And since ****, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:Medical planDental planLife insuranceMeal allowanceTransportation allowanceBonus planGympassDay carePrivate pension fundBirthday gift (day off)Give a day, get a day (day off)Maternity Leave (6 months + 1.5 year of teleworking)Paternity Leave (15 days + 5 months and 15 days of teleworking)Orange Employee Solutions (psychological and legal assistance)ShiatsuLabor gymnasticTeleworking ReimbursementFlexibilityFriendly and caring environmentGlobal work environment.What we offer• Global Opportunities:Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment:Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development:training programs and upskilling/re-skilling opportunities.• Career Growth:Internal growth and mobility opportunities within Orange.• Caring and Daring Culture:Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs:Employee Referral Program, Change Maker Awards.Only your skills matter#J-*****-Ljbffr