Senior Voice Of Customer Specialist
Há 18 horas
OverviewEmployer Industry: Customer Experience AnalyticsResponsibilitiesDevelop and maintain the Voice of Customer (VOC) methodology, metrics, and standards across various surveys and feedback channelsDesign and execute surveys using Qualtrics, including audience targeting and question designCollect and integrate qualitative and quantitative feedback, linking it with operational and outcome dataPerform analyses to uncover key customer drivers and trends, leveraging predictive modeling and AICreate dashboards and presentations to communicate insights and recommendations to stakeholdersQualificationsBachelor's degree in Analytics, Business, Marketing, or a related field preferredMinimum of 5 years of experience in customer analytics positionsAt least 2 years of experience working with survey platforms, such as Qualtrics or MedalliaMinimum of 2 years of experience in survey methodology and analytics within the customer experience fieldStrong quantitative skills and experience in predictive modelingPreferred QualificationsExpertise in survey design, customer lifetime value (CLV) analysis, and mixed-method researchProficiency with customer data platforms and feedback-management toolsStrong ability to translate complex analyses into concise and persuasive recommendationsExperience managing enterprise-wide voice of customer data and coordinating research across user groups#CustomerExperience #Analytics #DataDriven #CareerOpportunity #VoiceOfCustomerWe prioritize candidate privacy and champion equal-opportunity employment.Central to our mission is our partnership with companies that share this commitment.We aim to foster a fair, transparent, and secure hiring environment for all.If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position.Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-*****-Ljbffr
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Maceió, Brasil BairesDev Tempo inteiroSenior Data Privacy & Compliance Specialist - Remote Work Join to apply for the Senior Data Privacy & Compliance Specialist - Remote Work role at BairesDev At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse...
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Customer Success Manager
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Maceió, Brasil BairesDev Tempo inteiroOverview Data Privacy & Compliance Specialist - Remote Work As a Data Privacy & Compliance Specialist, you will support data protection initiatives and help maintain regulatory compliance. You will assist in developing privacy procedures, conducting assessments, and contributing to the implementation of data handling best practices while ensuring adherence...