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Design Digital SolutionsThe role of a Senior Unified Communications/Contact Center Designer is crucial in shaping the future of digital connectivity.As a key member of the team, you will be responsible for designing technical solutions that meet customer needs, support growth, and drive business success.Key ResponsibilitiesDevelop solution designs for customer projects, focusing on scalable, adaptable, and cost-effective solutions.Collaborate with internal teams to ensure alignment with governance and gold standards.Present and explain technical designs to both internal and external stakeholders.Evaluate risks and escalate issues when necessary.RequirementsCore Skills:Gathering and analyzing requirementsUnified Communication/Contact Center Solution design and deliveryBusiness analysis and commercial awarenessTroubleshooting and root cause analysisTechnology migrationChange and incident managementSoft Skills & Mindset:Effective communication and presentation skillsAbility to negotiate and develop proposalsGrowth mindset and continuous learning attitudeInclusive and collaborative approach to teamworkLearning agilityTechnical Knowledge:Minimum 5 years' experience in Unified Communication/Contact Center technologies and protocolsExperience with Cisco Voice/Cisco Contact Center solutions is mandatoryKnowledge of Contact Center Solutions (Genesys/Webex/Five9) and Voice, Collaboration (MS Teams/Zoom/Webex) is beneficialUnderstanding of enterprise IT and cloud-based environments for UC and CC SolutionsAdvanced English language skills are required