Operations Manager

OverviewPlease note that we will never request payment or bank account information at any stage of the recruitment process.As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information.Please protect your personal information during any recruitment process.While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).Our team is recruiting a talented Operations Manager, focused primarily on our web development team and making their day-to-day more streamlined.This role is pivotal in defining how we improve resourcing, delivery, reporting and planning across the production phases of a project, with quality assurance and guaranteeing productivity being key parts of the role.We're looking for an energetic individual with an entrepreneurial spirit who's comfortable taking on different tasks and solving problems and can do it all while bringing a positive spark to people's lives.ResponsibilitiesDefine and improve resourcing, delivery, reporting and planning across production phases with emphasis on quality assurance and productivity.Coordinate internal resources to meet external deadlines and ensure smooth project delivery.Act as a gatekeeper of resources, ensuring strategic accounts receive attention and services.Pre-empt issues and unblock them ahead of time; approve bookings that are accurate and within the budget.Optimize resource trafficking in partnership with project leads to ensure developers and team members are properly allocated and billable.Plan for growth by preparing operational reporting and monitoring operational health.Facilitate communication between teams and liaise with operational leads globally to connect processes and improve collaboration.Resolve logistical challenges to enable high-speed production and high-quality output.Support onboarding of new employees and contribute to documentation and training materials for continual improvement.Qualifications5+ years of experience in digital production or platform creation; excellent problem-solving and coordination skills; ability to mobilize internal resources to meet external deadlines.Proven ability to handle stress and communicate effectively with clients and coworkers across locations and time zones.Comprehensive understanding of creative, design and development work streams and how to improve them.Ability to approach challenges from multiple angles and foresee and resolve issues before they arise.Experience or familiarity with selling and running Virtual Events is a bonus.Workflows, Systems And ToolingAudit and streamline processes; evaluate and introduce new software as needed.Investigate automation opportunities and select appropriate tools per project.Establish clear workflows and ensure each work stream has a maintained finance tracker.Create scalable training materials, tools, and train-the-trainer workshops to support growth.Coordinate with operational leads around the world to optimize workflows.About MonksMonks is the global, purely digital, unitary operating brand of S4Capital plc.It integrates systems and workflows to deliver content production, scalable experiences, enterprise-grade technology and data science fueled by AI, managed by diverse digital talent.Monks has received multiple industry recognitions and awards and is committed to building a respectful and empowering work environment for all people, embracing diversity in all respects.Equal OpportunityWe are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.#J-*****-Ljbffr