Digital Document Services Associate

OverviewBuild your career in Digital Document Services while working in the world's most innovative bank which values creativity and excellence.As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams.You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.ResponsibilitiesProactively identify issues and coordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.Deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rulesResolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.Monitor Workflow and assist Team Leaders and the team for an equitable distribution of work and performance.Manage internal Service Level Agreement and communicate performance to stakeholders through effective reporting.Required Qualifications, Capabilities And SkillsMinimum 5 years' experience in operations.Strong knowledge on Loans/Trade Finance/Payments/Derivatives and its documentationSkilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and ProjectFamiliarity with a global bank's process & operational environment including management and external reporting is a must.Strong business knowledge i.e. Investment Banking process and systems knowledge.Ability to manage a team of high achievers with diverse experience and skill sets using a strategic approachInclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goalsAbility to deal with day-to-day issues as well as planning and executing projects / initiativesAbility to know when a deep-dive approach is appropriate with excellent attention to detailPreferred Qualifications, Capabilities And SkillsFluent in English, with excellent written and verbal communication skills.Graduate or Post-Graduate in Law, Business Administration, Economics, or related fieldsAbility to operate effectively in a dynamic environment with proven team management skillsAbout UsJ.P.Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.Our first-class business in a first-class way approach to serving clients drives everything we do.We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.We are an equal opportunity employer and place a high value on diversity and inclusion at our company.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P.Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.#J-*****-Ljbffr