1St Line Voice Engineer

1 dia atrás


Natal, Brasil First Technology Pty Ltd. Tempo inteiro

Responsibilities include but are not limited to the following:Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applicationsSetting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call CabinetAdding and managing SIP lines and trunksMaintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimizationInstall and implement switches and VLAN configurationsUnderstanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom PhoneOngoing research and development of new voice services and technologiesAssisting FirstNet solutions team with client consultations and selling voice related servicesOnsite support at customer offices on an ad-hoc basisMinimum 2 years' experience in the above
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