Empregos atuais relacionados a It Support Analyst - Rio de Janeiro, Rio de Janeiro - Dnv

  • Onsite Support Analyst

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.- **In Junior Level...

  • It Support Analyst

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Pogust Goodhead Tempo inteiro

    **Pogust Goodhead** is a ground-breaking law firm that pursues class actions against the largest companies in the world on behalf of millions of individuals.Founded by Harris Pogust and Tom Goodhead in 2018, Pogust Goodhead is now the leading law firm in the world in its main practice areas and has been described as "the first legal unicorn," it has raised...

  • It Ham Analyst

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Cognizant Tempo inteiro

    **IT HAM Analyst****Who We Are****What You'll Do**The IT HAM Analyst is responsible for ordering fulfilment, creation and provision of computer/peripheral acquisition, requests and purchase orders, coordinating with suppliers to ensure timely delivery of devices.As well as in-country Invoicing management for reprographics and leasing devices in Brazil.**Key...

  • IT Latam Senior Analyst

    59 minutos atrás

    Rio de Janeiro, Rio de Janeiro, Brasil K2 Solutions Tempo inteiro

    (Contractor / PJ)Location: Rio de Janeiro, Brazil (Presential) Work Schedule: Monday to Friday, 8 am to 5 pm We are seeking a highly skilled and motivated IT LATAM Senior Analyst to join our team. As a key member of our IT department, you will be responsible for managing and supporting our operational systems and infrastructure across multiple Latin...

  • IT Latam Senior Analyst

    Há 11 horas

    Rio de Janeiro, Rio de Janeiro, Brasil K2 Solutions Tempo inteiro

    (Contractor / PJ)Location: Rio de Janeiro, Brazil (Presential) Work Schedule: Monday to Friday, 8 am to 5 pmWe are seeking a highly skilled and motivated IT LATAM Senior Analyst to join our team. As a key member of our IT department, you will be responsible for managing and supporting our operational systems and infrastructure across multiple Latin American...

  • It Field Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Sbm Offshore Tempo inteiro

    IT Field Support Specialist**Req Id**:17807**Job Family**:IT Operations Management**Location**:Rio de Janeiro, BR, **Description**:**ROLE DESCRIPTION****RESPONSABILITIES**- Stakeholder Support: Serve as the primary point of contact for IT support to assigned stakeholder groups, ensuring alignment with Group IT strategic and operational priorities.- Problem...

  • IT Support Specialist

    Há 12 horas

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$72.000 - R$84.000

    \Job Title: IT Support Specialist\The IT Support Specialist is a vital position within the organization, responsible for delivering exceptional customer service and technical assistance to clients. This role demands extensive expert knowledge and experience in direct customer interaction.\Main Responsibilities:\\Provide IT support and handle daily technical...

  • IT Support Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE**The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION**To ensure that the Team...

  • IT Support Manager

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, **ROLE PROFILE**The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION**To ensure that the Team can...

  • IT Support Technician

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:10934**Job Family**:Reporting & Support**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.****Nearly 5,000 SBMers globally are proud to...

It Support Analyst

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Dnv Tempo inteiro

Local Unit & Position Description:
Objectives:

- Provide exceptional customer service;
- Fix 60% of incidents at first contact (where possible);
- Ensure adherence to SLAs;
- Ensure that incidents are dealt with according to customer and priority needs;
- Ensure all events are accurately logged;
- Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution;
- Follow processes to ensure that a high quality of service is provided to internal and external customers;
- Desire to build relationships within the service desk team, the IT group and the wider organisation;
- To understand the business and its objectives;
- Give valuable information for other support lines.
**Responsibilities**:

- Log all incoming calls to the service desk;
- Ensure that information is accurately recorded in the service management tool;
- Ensure that incidents are assigned to the correct resolver team;
- Coordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users;
- Work with virtual teams as required;
- Undertake deskside support in your office and station visits as and when required;
- Provide basic in-house training to end-users;
- Utilise knowledge base system and contribute to the knowledge base;
- Act as a single point of contact;
- Take part in testing of new releases or contribute to virtual teams in project work;
- Represent the service desk at team and department meetings when required;
- Plan and prioritise work to ensure that deadlines and targets are met;
- Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments.
Position Qualifications:
Job Requirements:

- Excellent customer service skills, including the ability to work with users of all skill levels;
- Excellent telephone, oral and written communication skills;
- Extremely detail oriented and ability to consistently follow team procedures and documentation;
- Recent support center/technical support experience (at least two years full time) preferred;
- Working knowledge of Windows 10 desktop;
- Working knowledge of Microsoft Office 365 (Outlook, OneDrive, Teams, Word, Excel, PowerPoint);
- Working knowledge of Microsoft Windows & Network connectivity troubleshoot;
- Working knowledge of Windows Server basics (Active Directory, Network Sharing, Permissions);
- Service minded attitude that will create positive impact on end users;
- Have proficiency in English and in Portuguese - spoken and written to communicate with international customers and other IT colleagues.
Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries.
Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.
The Global Shared Services (GSS) organization within DNV provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group.
GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.
GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory.
We are driven by people's competence and motivation to help and support the business areas.
As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.
Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion.
Diversity is fundamental to our culture and we invite you to be part of this diversity