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Customer Support SpecialistThis role involves providing multichannel support to ensure quality information capture and resolve low- to medium-complexity contacts.- Provide multichannel support- Ensure quality information capture- Resolve low- to medium-complexity contactsThe ideal candidate will have advanced English skills, strong communication abilities, and familiarity with ITSM platforms like ServiceNow or Jira.Key Responsibilities:- Advance English proficiency- Strong verbal and written communication skills- Familiarity with IT service management platforms (e.g., ServiceNow, Jira)- Experience with remote support tools- Customer service experience- Basic knowledge of IT infrastructure (Windows OS, Active Directory, networking fundamentals, hardware troubleshooting)Desirable Skills:- Conflict resolution techniques- Knowledge of ITIL principles- Experience in multinational environments or supporting global teams- Familiarity with customer support KPIs- Exposure to quality assurance practices