Application Support Engineer Software
Há 3 dias
Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Location:Barueri, SP, BRWork Arrangement: HybridMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.
Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.What you will do:Act as the first point of contact for software related support requests from regional and international customers.Troubleshoot technical issues in custom applications and provide accurate, timely resolutions.Use and develop your knowledge of tools such asVB.NET, SQL, andindustrial communication protocols(e.g., OPC/PLC) to analyze and solve incidents.Build strong, trust-based relationships with customers through proactive and clear communication.Handle support cases via phone, email and ticketing system while meeting SLA expectations.Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.Document and maintain case information and support knowledge base as part of continuous improvement.Maintain up-to-date technical skills through training, hands-on work, and collaboration.Identify and prioritize issues appropriately.Occasionally supporton-site deploymentsfor software implementation in coordination with the Project Engineering team.Other duties needed in the team.What you need to have:Technical education or relevant experience in:Engineering, IT, Computer Scienceor a related field.Experiencein software support and/or development.Ability to workindependently and manage responsibilities in a remote or partially remote setup.Experience withVB.NET, C#, or other programming languages.Familiarity withSQLor similar database query languages.Understanding of networking and server-client software structures.Strong analytical and troubleshooting skills across software, databases, and basic industrial environments.Experience in anindustrial environments or production systemsis a plus.ExcellentEnglishproficiency (spoken and written); Spanish is a plus.Flexibility to work in shifts (morning and afternoon)Flexibility for occasionally being on call during the weekends(on average 1 weekend every 7-9 weeks and compensated)Excellent communication skills and reasoning ability.Availability to travel for project-related activities or training.
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Software Application Support Engineer
Há 4 dias
Barueri, São Paulo, Brasil Markem-Imaje Tempo inteiroJoin to apply for the Software Application Support Engineer role at Markem-Imaje 10 hours ago Be among the first 25 applicants Join to apply for the Software Application Support Engineer role at Markem-Imaje Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative...
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Software Application Support Engineer
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Barueri, São Paulo, Brasil Markem-Imaje Tempo inteiroJoin to apply for the Software Application Support Engineer role at Markem-Imaje 10 hours ago Be among the first 25 applicants Join to apply for the Software Application Support Engineer role at Markem-Imaje Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative...
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Software Application Support Engineer
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Barueri, São Paulo, Brasil Dover Corporation Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems....
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Barueri, São Paulo, Brasil Markem-Imaje Tempo inteiroMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls...
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