Senior Technical Account Manager

At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets.We're a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most.We build with purpose, move with speed, and create solutions that are both innovative and inclusive.If you're looking to be part of a company that's transforming the future of payments with clarity, ambition, and real-world impact — we'd love to meet you.In Operations, we ensure everything runs with excellence, security, and according to the right processes.We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.As an EBANX Technical Account Manager, your responsibilities will include:Supporting merchants around key issues and working internally to solve them quickly;Lead meetings with merchants and presenting performance insights and issue resolutions;Having a deep understanding of the payment products and services offered by EBANX and applying merchant performance improvements;Monitoring the main KPIs (e.g., volume, approval rate, chargeback rate) on a daily basis;Identifying and resolving technical problems or obstacles in the operation of payment services;Collaborating on product development based on merchant feedback;Collaborating with internal teams such as product development and sales to ensure a cohesive and integrated approach to merchant service.Must-haves to shine in this role:An outstanding data-driven mindset and problem-solving skills;Accountability for dealing with different simultaneous problems leading to different areas;Experience in a fast-paced, data-driven environment;Organization and a proactive mind;Experience in presenting and conducting meetings;Excellent Microsoft PowerPoint and Excel skills;Advanced English (you're going to interact with merchants in texts and meetings);Excellent communication skills to translate API / technical terms to business/corporate stakeholders;Bonus points if you have:Experience with SQL and & BI knowledge;Experience in payments market;Broad understanding of technical concepts and payment processing.EBANX offers:WAVES Program: Annual bonuses based on the company's performance.Meal/Food Allowance: Credit provided on a flexible benefits card.EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family's well-being.EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.Life Insurance: Fully paid by EBANX.Transportation: Parking assistance or transportation vouchers, depending on your needs.EBANX Flexible: A special day off on your birthday, semi-flexible working hours (8 hours/day, Monday to Friday), and year-end recess between Christmas and New Year's without affecting your vacation days.EBANX Play: Well-being program including access to Wellhub, e-Sports, and partnerships with SESC.Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.#J-*****-Ljbffr