Senior Product Support Engineer

DescriptionAre you excited about working with cutting-edge technologies?Would you like to work with our Zero Trust portfolio?Join our Global Escalation TeamYou will become a key technical contributor within a global expert team.You will be responsible for the escalations of Akamai's Enterprise Access and Security Group.Partner with the bestYou will provide advanced escalation product support for security products on the market.Including our unique Zero Trust Security platform.You will be focusing on a cutting-edge suite of services to ensure application and network performance.Reliability and security for users connecting through the Akamai Zero Trust platform.As a Product Support Engineer, you will be responsible for:Building and maintaining a knowledge of the PacketFence product and assessing new product features.Running proof-of-concepts for evaluation, setup and testing of PacketFence and becoming a configuration SMEGathering feedback from testing and provide to product team, identify areas where Automation would be usefulMonitoring ticket queue, handling escalations and non-standard requestsDeveloping and maintaining detailed documentation and configuration standardsSupporting the team as incidents arise and representing team at Change Advisory Board meetingsDo what you loveTo be successful in this role you will:Have good Knowledge of web network architecture & protocols (CDN, HTML, HTTP, HTTPS,TLS/SSH, IPv4/v6, DNS, DHCP, LDAP,)Have good knowledge of network architectures and security (VLAN, routing, *****X and EAP)Possess knowledge of network access control solutions such as Cisco ISE, Aruba ClearPass or othersHave experience in managing and monitoring high traffic and scalable performance systemsHave exposure to scripting is goodBe able to understand complex flows and provide creative technical solutions while working with log filesWork in a way that works for youFlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world.When our colleagues said that flexible working was important to them, we listened.We also know flexible working is important to many of the incredible people considering joining Akamai.FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised).This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere.We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.Learn what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like We power and protect life online, by solving the toughest challenges, together.At Akamai, we're curious, innovative, collaborative and tenacious.We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things.Our benefit options are designed to meet your individual needs for today and in the future.We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usAkamai powers and protects life online.Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day.With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients?Come join us and grow with a team of people who will energize and inspire you