Product Support Associate
Há 21 horas
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients.We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.Our PlatformThe AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof.Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.Our Backing & PartnershipsWati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify.As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.About the role- We are seeking a Product Support Associate to assist our customers in resolving technical issues related to our products and services.In this role, your responsibilities will include addressing customer queries, recommending solutions, and guiding product users through features and functionalities.To be successful, you should be an excellent communicator capable of earning our clients' trust and familiar with help desk software.Ultimately, you will contribute to establishing our reputation as a company that provides outstanding customer support during both sales and after-sales processes.Rotational role — no night shifts, but the candidate should be open to early morning or evening shifts and weekend, while maintaining a 5-day work week.Responsibilities:Respond to customer queries promptly and accurately via phone, email, or chat.Identify customer needs and assist them in using specific features.Analyze and report product malfunctions.Update internal databases with information about technical issues and customer interactions.Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather and share customer feedback with our Product, Sales, and Marketing teams.RequirementsMinimum of 2 years of experience in Product Support or a similar technical support role.Proficiency in English and Spanish is a must.Experience working in a SaaS environment is required.Familiarity with help desk software and remote support tools.Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk).Excellent communication and problem-solving skills.Ability to demonstrate patience when handling complex queries and challenges.Flexibility to work shifts.
-
Product Support Associate
Há 3 dias
Ituiutaba, Brasil Wati Tempo inteiroWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
-
English-Speaking Technical Support Representative
1 semana atrás
Ituiutaba, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts.(2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get: Experience in the international company working with people...
-
Operations Associate
1 semana atrás
Ituiutaba, Brasil Trivium Group Tempo inteiroOperations Associate (Entry-Level Project Coordinator / Junior PM) 100% Remote | Full-Time | Work with a Global Team Join our award-winning team! Ranked #170 on the Inc. **** list and a Clutch Award-winning agency We're hiring an Operations Associate (ideal for someone with experience as a Project Coordinator, Admin Support, or Junior Project Manager) to...
-
Support Specialist
Há 3 dias
Ituiutaba, Brasil Mize Tempo inteiroMize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India.Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually.As a pioneer in the field, we are committed to delivering real financial...
-
Senior Product Support Engineer
Há 21 horas
Ituiutaba, Brasil Akamai Tempo inteiroDescriptionAre you excited about working with cutting-edge technologies?Would you like to work with our Zero Trust portfolio?Join our Global Escalation TeamYou will become a key technical contributor within a global expert team.You will be responsible for the escalations of Akamai's Enterprise Access and Security Group.Partner with the bestYou will provide...
-
Product Registration Specialist
Há 20 horas
Ituiutaba, Brasil Bebeecompliance Tempo inteiroProduct Registration SpecialistWe are seeking a Product Registration Specialist to support and accelerate product registration and compliance activities in the Brazilian market, reporting directly to our Registration Manager.Manage submissions, follow-ups, and maintenance of product registrations in Brazil, ensuring seamless integration with internal...
-
Lead Product Manager
Há 21 horas
Ituiutaba, Brasil Thoughtworks Tempo inteiroThe most impactful digital products in the market today are the direct result of a seamless blend of business strategy, design and technology.Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and...
-
Investor Relations Associate
2 semanas atrás
Ituiutaba, Brasil Buscojobs BR C2 Tempo inteiro###### Sobre a vagaSobre a vaga###### MAIN RESPONSIBILITIESKnow the securities and fund structures of the area to explain them in reports and meetings;Help with the development of the prospect base and investors to contribute with recommendations to originate meetings and roadshows;Prepare the materials of roadshows, calls and other meetings with the support...
-
Enterprise Support Engineer
Há 23 horas
Ituiutaba, Brasil Hotmic Tempo inteiroAbout HotMicHotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role OverviewWe are hiring a Senior Enterprise Support Engineer to work directly...
-
Customer Support Agent
Há 21 horas
Ituiutaba, Brasil Cyncly Tempo inteiroDescriptionRole: Customer Support AgentBU: Windows, Doors & GlassDepartment: Customer Experience Location: Lisbon (Hybrid)Full Time - Permanent - Monday to Friday: 8:30 AM – 5:00 PM Eastern ? this corresponds to 1:30 PM – 10:00 PM Lisbon timeAbout Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+...
