Digital Incident Response Professional

Job DescriptionAbout Us:We are a leading technology company that delivers innovative products and services to ensure a safe, engaging, and entertaining gaming experience.Our team operates 16/7, ensuring immediate response and detailed incident reporting, documenting all actions and outcomes for transparency, accountability, and continuous improvement in incident management.Join us at our new Brazilian office, where we work together to support and enhance our live products and services.Key Responsibilities:Perform monitoring, incident management, redundancy, and incident reporting activities.Work on shifts (16/7 coverage) to monitor multiple business systems and detect incidents across multiple service dependencies.React by executing appropriate redundancy protocols based on service type.Coordinate incident communication with multiple parties.Requirements:A willingness to develop your career in incident management.Previous experience in monitoring, incident management, or a similar role (1 year minimum, 2 or more years recommended).
Knowledge of monitoring and incident reporting methodologies and processes.Good written and verbal communication skills in English.What We Offer:A supportive and collaborative team environment.Opportunities for professional growth and development.A commitment to innovation and excellence.A diverse and inclusive workplace where everyone is welcome.