Case Management

1 semana atrás

Belo Horizonte, Brasil Incomm Payments Tempo inteiro

At InComm , we're global leaders in the payments industry, with over 30 years of experience and operations in 30+ countries.As pioneers in the gift card space, we hold two-thirds of the global market share.Our mission is to revolutionize commerce through cutting-edge payment technologies that empower retailers, brands, and consumers.This internship is part of our Brazil Internship Program , designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.About the Role: We're looking for a detail-oriented, process-driven intern to join our Case Management team.You'll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.What You'll Do: Assist with intake, tagging, and triage of fraud-related case submissions; Document return materials processes for traceability and evidence handling; Support creation and refinement of SOPs for fraud and marketing workflows; Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs; Participate in testing and feedback for new platform features; Help draft reports and identify opportunities for automation and process improvement.Who You Are: Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year); Strong academic performance and attention to detail; Passionate about structured processes and operational efficiency; Comfortable working across tools like Jira, Confluence, and Excel; Curious about fraud prevention, financial crimes, and enterprise automation; Proactive communicator with strong English skills (written and verbal).Why Join Us: Paid internship (R$*****,00); 30-hour work week (Monday–Friday); Hands-on experience with a global company; Mentorship, professional development, and networking; Follow our internship journey on Instagram: Ready to take the next step in your career?Apply now and be part of a team that's shaping the future of payments.Diversity & Inclusion: InComm is proud to be an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.

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