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Senior Salesforce Admin

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We are looking for an experienced Sr.Salesforce Admin to support the ongoing delivery, enhancement, and stability of our Salesforce platform.This role will play a key part in enabling sales and service operations by delivering scalable solutions, supporting project-based implementations and maintaining a reliable production environment.The role partners closely with Salesforce Administrators and stakeholders across the globe and works alongside an AMS-partner (Application Managed Services).The ideal candidate is a proactive problem solver with deep platform expertise, strong collaboration skills, and experienced in managing enterprise-level Salesforce environments.Key ResponsibilitiesPlatform Configuration & OptimizationLead the configuration and enhancement of core Sales and Service Cloud functionality including leads, opportunities, account/contact management, forecasting, territory management, sales workflows and case management, queues and knowledgebase content.Stakeholder EngagementWork closely with business teams and the AMS-partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes.Testing & Deployment SupportSupport user acceptance testing (UAT) through test planning, coordination, and issue resolution to ensure high-quality releases.Production Support & StabilityServe as the primary administrator for Salesforce, managing incidents, troubleshooting issues, and ensuring platform performance and availability.Own and deliver enhancement requests including configuration changes, automation updates (e.g., flows, validation rules), and UI improvements, in collaboration with development teams.Governance & Best PracticesAct as a platform steward, promoting best practices and standardization, scalability, and adherence to enterprise governance standards.Qualifications5+ years of Salesforce administration experience in enterprise environmentsDeep understanding of Sales and Service Cloud capabilitiesProven experience supporting both project implementations and production support environments.Understanding of integrations and upstream/downstream systems (ERP, marketing automation etc)Familiarity with UAT processes and working within a structured release cycle.Strong interpersonal and communication skills across cultures and regions with a customer-service mindset.Salesforce Administrator certification required; Advanced Admin and/or Sales or Service Cloud Consultant certification a strong plus.#J-*****-Ljbffr