Customer Care Specialist
Há 9 horas
Position OverviewCustomer Care Specialist — Hours: Monday-Friday 9:00AM-5:30PM EST • Remote Role • Temp to Hire.
We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.Essential ResponsibilitiesProvide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations.
Always keep a smile in your voice.Use available tools and resources to reach complete and accurate resolutions for customer issues.Place clear and concise notes on customer accounts for documentation and tracking purposes.Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.Complete other duties as assigned.RequirementsDrug and Background screeningWork spaceReliable internet service1 year of call center experienceHS Diploma or GEDMust be able to work 9am-5:30pm Eastern time zoneBenefitsHealth InsuranceHealth Savings AccountDental InsuranceVision InsuranceFlexible Spending AccountsLife InsuranceRetirement PlanAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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