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Customer Care Analyst

4 semanas atrás

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**Customer Care Analyst**
Company: Rieke do Brasil Embalagens Ltda.
Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo, 13212-15, BRA
Employment Type: Salaried | Full-Time
Function: Customer Service
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
**Main Duties & Responsibilities**
**Position Summary**:
This role is responsible for resolving inquiries, processing orders, managing complaints, and ensuring a positive customer experience in alignment with company standards. The Customer Care Specialist works closely with internal teams such as sales, logistics, and technical support to address customer needs efficiently and accurately. With a strong focus on empathy, problem-solving, and communication, this role contributes to customer satisfaction, retention, and brand loyalty.
**Primary Duties and Responsibilities**:
Analyze orders until delivery of goods to ensure the efficiency and effectiveness of the sales cycle.
Provide after-sales support in responding to customer complaints.
Monitor service level indicators and develops solutions in relationship processes and procedures.
Manage complaints and non-conformities in orders.
Inform customers about the expected arrival time of orders.
Monitor customer satisfaction.
Support the sales team.
Monitor and analyze performance indicators, defining plans, together with the team.
Analyze and filter information.
Analyze documents and correspondence.
To check invoices and receipts.
Participate in mandatory training for the integrated management system.
Perform other tasks for the development of the sector's activities, inherent to their function.
Perform other tasks for the development of sector activities, inherent to their role.
**Qualifications**
Essential Degree in Business Administration and related courses
Minimum 2 years' experience as a customer care coordinator
Expertise in materials planning,
Experience in general administration, payments and receivables
Knowledge of ISO9001:2015, ISO14001:2018 and ISO45001:208 standards
Customer Relationship Management Courses
Use of advanced Office package
Knowledge of plastic industries
Fluent in English