
Customer Care Agent
Há 5 dias
Every company has a mission. At Accruent, ours is to ensure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We're mission-ready. Are you?
**Why you want to work for our Customer Care team**:
Our Customer Care team is the heart of our company, ensuring that our clients receive outstanding service and support. As a Customer Care Agent, you will play a crucial role in this team of dedicated professionals, committed to understanding and addressing the needs of our clients. You will collaborate with different departments to provide a seamless, world-class customer experience. If you are passionate about customer service and skilled in communication, problem-solving, and relationship-building, this role is perfect for you.
The **Customer Care Agent**serves as a bridge between our customers and the company. They are responsible for handling and ensuring the prompt and efficient resolution of customer inquiries and concerns, always aiming to enhance the customer experience.
Their duties encompass various activities, including maintaining accurate records of all customer interactions, liaising between customers and internal departments, and ensuring a seamless, responsive process for our customers.
This position reports directly to the Customer Care Manager and is a remote/work-from-home opportunity in Brazil.
**How you'll make a difference**:
- By collaborating with internal departments, including AR, Collections, and Licensing, to help resolve customer concerns and questions.
- By facilitating communication between customers and other teams
- By maintaining records of customer interactions using a CRM system.
- By collaborating with your team members to share knowledge and best practices.
- By acquiring basic knowledge of our products and services to provide accurate information to customers.
- By locating and providing copies of relevant documents.
- By completing new vendor registrations and other customer onboarding activities.
- By reviewing contract terms and conditions with customers.
- By identifying and participating in process improvement opportunities.
**What you bring to the table**:
A customer care agent plays a crucial role in maintaining a company's reputation and customer satisfaction. The skills needed for this role encompass a blend of technical, interpersonal, and organizational abilities. Here is an overview of the key skills required:
- **Required skills**:
- A High level of proficiency in English.
- Effective written and verbal communication skills are essential.
- 1-2 years experience in customer service, technical support, or a related field.
- Good problem-solving skills to identify and address issues.
- The ability to work in a fast-paced, technology-driven environment.
- Ability to work independently as well as part of a team.
- Strong interpersonal skills are required.
- Strong organizational skills and attention to detail are necessary.
- Willingness to suggest improvements and be proactive in your work is beneficial.
- Basic knowledge of business practices is necessary.
- **Preferred skills/experience include**:
- A bachelor's degree in business, marketing, communication, or related fields
- Familiarity with Salesforce
- Familiarity with Oracle NetSuite
- 1-2 years experience working
- Familiarity with SaaS contracts
- Experience with accounts receivables, order fulfillment, or related fields.
- Experience with renewals and customer retention.
LI-NL1
LI-Remote
**Fortive Corporation Overview**
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
-
Customer Care Agent
2 semanas atrás
São Paulo, São Paulo, Brasil Hottinger, Bruel & Kjaer Tempo inteiroThis job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to...
-
Customer Care Agent
Há 3 dias
São Paulo, São Paulo, Brasil Hottinger, Bruel & Kjaer Tempo inteiroThis job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry.You will be a strong contributor collaborating closely with colleagues from various business functions.At HBK, we live up to...
-
Customer Care Operations Specialist
Há 4 dias
São Paulo, São Paulo, Brasil Lenovo Tempo inteiroRoles & Responsibilities: Lead Post-Purchase Support Operations : Own and manage the customer care operations in Brazil, ensuring seamless post-purchase experiences for eCommerce customers. Support Business Management System (BMS) : Drive the success of core KPIs (e.G., CSAT/OSAT, first-time resolution, aged backlog) by optimizing processes and managing...
-
Coordenador De Customer Care – Sac
4 semanas atrás
São Paulo, São Paulo, Brasil Soulan Recursos Humanos Tempo inteiroCoordenador de Customer Care – SACSobre a oportunidade Uma das maiores montadoras chinesas, referência global em tecnologia e inovação, está iniciando suas operações no Brasil e busca um Coordenador de Customer Care para liderar a área de atendimento ao cliente e pós-venda. É a chance de atuar em um momento estratégico de expansão, ajudando a...
-
Customer Support Agent
Há 5 dias
São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiroOur client, an important sports gaming house, is looking for a Customer Support Agent to join their team.**Key Responsibilities**- Identify and assess customers' needs to achieve satisfaction- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution- Direct unresolved requests and issues to internal...
-
Customer Care Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil TriMas Corporation Tempo inteiro**Customer Care Analyst**Company: Rieke do Brasil Embalagens Ltda.Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo, 13212-15, BRAEmployment Type: Salaried | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/Disabled**Main Duties & Responsibilities****Position Summary**:This role...
-
Customer Success Agent
Há 2 dias
São Paulo, São Paulo, Brasil UENI Tempo inteiroOverview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage
-
Customer Care
Há 3 dias
São Paulo, São Paulo, Brasil Drom Fragrances Gmbh & Co. Kg Tempo inteiroDiscover GivaudanBusiness solutionsIn Buenos AiresLearn from Quentinwhat it takes tobecome a PerfumerAccess the filmDiscover GivaudanBusiness Solutionsin Budapest.View our office**Customer Care & Logistic Analyst**:**Analista de Atendimento ao Cliente e Logística** na Naturex - Seu próximo passo de carreira?**Se você tem bom relacionamento interpessoal,...
-
Customer Care Representative
Há 5 dias
São Paulo, São Paulo, Brasil INDI Staffing Services Tempo inteiroGet AI-powered advice on this job and more exclusive features. Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities. Overview of the Role Join our...
-
Customer Care Representative
3 semanas atrás
São Paulo, São Paulo, Brasil INDI Staffing Services Tempo inteiroGet AI-powered advice on this job and more exclusive features.Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment where professionals can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.Overview of the RoleJoin our team...