
Client Care Analyst
Há 4 dias
The Client Care Associate oversees client care by supporting the Sao Paulo client care service team, managing phone calls, e-mails, and the support the front office. This professional also deliver an exceptional after-sales experience for our clientele.YOUR RESPONSIBILITIES:
Customer Service:
Omnichannel Customer Service:
We are looking for someone capable of providing exceptional service to our customers across various channels - in-person, on the phone, and digital (email, Reclame Aqui platform). You must be agile in problem-solving, proactive in communication, and focused on maximizing customer satisfaction.Focal Point Between Stores and Customer Care:
Will act as a liaison between customers in the store and the Customer Care team, ensuring that all issues are communicated effectively and addressed promptly.Online Reputation Management & NPS:
The brand image is vital;
therefore, we expect you to implement innovative strategies to increase our Net Promoter Score (NPS), as well as manage our presence on platforms such as Reclame Aqui, thus strengthening our market reputation.Logistics & Warranty Management:
It will be your responsibility to manage the entire process related to exchanges or repairs covered by product warranties - from logistics involvement to effective problem resolution - always focusing on total customer satisfaction. This includes issuing invoices, contact and relationship with the customer, up to the delivery of their suitcase.Issuance of Invoices:
Carry out the issuance of invoices, including stock movement and service invoices.Preparation of QuotationCreate personalized quotation for clients, considering their needs and specifications and provide detailed information about prices, services offered, delivery times, and
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Client Care Analyst
Há 4 dias
São Paulo, São Paulo, Brasil RIMOWA Tempo inteiroWelcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.At RIMOWA, we believe...
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Client Care Analyst
Há 2 dias
São Paulo, São Paulo, Brasil RIMOWA Tempo inteiroWelcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.At RIMOWA, we believe...
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Client Care Analyst
Há 5 dias
São Paulo, São Paulo, Brasil RIMOWA Tempo inteiroWelcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.At RIMOWA, we believe...
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Customer Care Analyst
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Enfermeiro Home Care
Há 3 dias
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Enfermeiro Home Care
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São Paulo, São Paulo, Brasil Pronto Care Tempo inteiroRealizar Visitas, Medicações, aplicação de Medicações, Curativos, Orientações para o Cliente e Profissionais.**Beneficios**:**Formação Acadêmica**:**Experiência**:Necessario experiência em home care.**Salário**:A combinar**Cargo**:Enfermeiro**Empresa**:Pronto CareSomos uma empresa de home que presta serviço em domicilio e hospitais de...
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Customer Care Analyst
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Escalista para Home Care
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Customer Care Report Analyst
Há 3 dias
São Paulo, São Paulo, Brasil Viasat Tempo inteiro**Job Description**:- One team.Global challenges.Infinite opportunities.At Viasat, we're on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.We're looking for people who think big, act fearlessly, and create...
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Marketing Analyst
Há 4 dias
São Paulo, São Paulo, Brasil RX Brasil Tempo inteiroJoin to apply for the Marketing Analyst role at RX Brasil Join to apply for the Marketing Analyst role at RX Brasil We are looking for an organized and collaborative Marketing Analyst to join the in-cosmetics Latin America team. You will support the execution of our marketing plan, working closely with agencies, media partners, and internal teams. This...