Customer Care Advocate
Há 5 horas
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.With more than 28,000 employees who make the world better every day, we know we have something special.Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.And if that's you we would love to have you join usJob Description We are looking for a Customer Care Advocate who delivers exceptional customer service by addressing inquiries, resolving issues, enhancing the customer experience.You are passionate about working with customers and internal teams to create value, reduce effort, and build loyalty.You will support both product and service businesses in a environment where no two days are the same.You embrace change and thrive on delivering the best possible outcomes.Additionally, you will help identify process improvement opportunities.Your Responsibilities You will collaborate with internal partners to deliver accelerated and valuable outcomes.You will prioritize critical Moments that Matter in the customer journey.You will understand and apply customer experience metrics.You will respond to customer needs with urgency and empathy.You will identify and propose alternative solutions to resolve issues.You will be subject matter expert in business processes.You will analyze trends and escalate root causes through appropriate channels.You will contribute to the development and sharing of best practices.The Essentials – You Will Have Associate's degree Identify the urgency of tasks and prioritize accordingly.Work well in a team environment of collaboration.Experience evaluating systems for positive end-to-end customer experience.Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.Experience documenting customer issues in detail in technology and processes.Fluency in English .If you are in Brazil , Spanish is a plus.If you are in Mexico , Portuguese is a plus.The Preferred – You Might Also Have 1+ years of experience interpreting and responding to customer requests.What We Offer: Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development Modality: Hybrid You will report to: GLOBAL PROCESS ENABLEMENT MANAGER, CUSTOMER CARE #LI-Hybrid #LI-VP1 Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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Customer Care Advocate
2 semanas atrás
São Paulo, Brasil Rockwell Automation Tempo inteiroCustomer Care Advocate page is loaded## Customer Care Advocateremote type: Hybridlocations: Brazil Sao Paulo (Verbo Divino): Mexico City, Mexico: Sao Paulo, Braziltime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 16, 2026 (30+ days left to apply)job requisition id: R Rockwell Automation is a global technology leader focused on...
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Customer Care Advocate
3 semanas atrás
São Paulo, Brasil Rockwell Automation Tempo inteiroRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Customer Care Advocate
3 semanas atrás
São Paulo, Brasil Rockwell Automation Tempo inteiroRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life‑saving medicine on a global...
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Customer Care Advocate
47 minutos atrás
São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiroRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Customer Care Advocate
34 minutos atrás
São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiroRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Customer Success Advocate
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Sao Paulo, Brasil ServiceNow Tempo inteiro**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
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Customer Care Analyst
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São Paulo, Brasil Trimas Corporation Tempo inteiroCustomer Care Analyst Company: Rieke do Brasil Embalagens Ltda.Primary Location: Avenida Juvenal Arantes, no ****, Galpão 19, Condo, Jundiai, Sao Paolo, ********, BRAEmployment Type: Salaried | Full-TimeFunction: Customer ServiceEqual Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities This role is responsible for...
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Customer Care Analyst
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São Paulo, Brasil Rieke Do Brasil Embalagens Ltda. Tempo inteiroCustomer Care Analyst Company: Rieke do Brasil Embalagens Ltda. Primary Location: Avenida Juvenal Arantes, no ****, Galpão 19, Condo, Jundiai, Sao Paolo ******** BRA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities Position Summary: This role is...
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Customer Care Analyst
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São Paulo, Brasil Rieke do Brasil Embalagens Ltda. Tempo inteiro**Customer Care Analyst** Company: Rieke do Brasil Embalagens Ltda. Primary Location: Avenida Juvenal Arantes, nº 2500, Galpão 19, Condo, Jundiai, Sao Paolo 13212-15 BRA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled **Main Duties & Responsibilities** **Position...
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Customer Care
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São Paulo, São Paulo, Brasil BSPORT Tempo inteiroAt bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.We're entering a bold new chapter with our official launch in the U.S. marketTo...
