Director / Head Of Commercial Excellence & Customer Engagement

1 dia atrás

Guarapari, Brasil Von Der Heide Tempo inteiro

Nuestro cliente es una compañía farmacéutica global con un fuerte compromiso con la innovación, el impacto en pacientes y el desarrollo sostenible del negocio.Trabajamos poniendo a las personas en el centro —pacientes, médicos y equipos—, promoviendo una cultura colaborativa, diversa y orientada a resultados.Creemos en equipos empoderados, en la toma de decisiones con accountability y en construir soluciones que generen valor real en el mercado.Fomentamos un entorno donde se puede aprender, evolucionar y desafiar el status quo, combinando rigor científico, excelencia operativa y mirada de largo plazo.Buscamos un Director / Head of Commercial Excellence & Customer Engagement que lidere la evolución del modelo de engagement en Pharma Cono Sur, con una fuerte mirada de campo, foco en ejecución y capacidad para transformar estrategia en resultados concretos.Este rol será clave para ordenar, profesionalizar y potenciar la estrategia comercial y omnicanal en un contexto de portafolio estable, construyendo capacidades, métricas y formas de trabajo más ágiles y efectivas.Tus principales responsabilidades serán:Liderar e integrar los equipos de marketing services, omnicanalidad, customer teams y soporte a la ejecución en campo.Actuar como facilitador de squads, promoviendo colaboración, claridad de prioridades y toma de decisiones ágil.Diseñar y aterrizar una estrategia de customer engagement omnicanal, conectada con la realidad del campo y orientada a impacto en ventas.Construir e implementar KPIs, dashboards y métricas (forecast accuracy, conversión, performance de engagement).Elevar la calidad de la ejecución promocional y médica, asegurando excelencia operativa y cumplimiento regulatorio.Trabajar de manera transversal con Ventas, Marketing, Medical, Market Access, Finance, Legal y Supply Chain.Desarrollar capacidades del equipo en ejecución comercial, análisis de datos y priorización.Optimizar y hacer crecer un portafolio sin lanzamientos inmediatos, maximizando el impacto del negocio actual.Generar visibilidad y claridad sobre qué impulsa (o frena) las ventas, pasando de la intuición a la data.Profesionalizar la omnicanalidad, midiendo conversión, impacto y lealtad del cliente.Alinear equipos diversos bajo un mismo modelo operativo, con foco en resultados y accountability.Serás nuestro/a candidato/a ideal si:Tienes experiencia sólida en la industria farmacéutica o healthcare, liderando customer engagement, commercial excellence, marketing estratégico u omnicanalidad.Cuentas con una mirada fuerte de ejecución y campo, no sólo estratégica.Has liderado equipos multidisciplinarios en estructuras matriciales.Te sientes cómodo/a construyendo procesos, métricas y formas de trabajo desde cero.Tienes un estilo de liderazgo colaborativo, facilitador y orientado a resultados.Te adaptas bien a contextos de cambio, con información incompleta y presión por performance.Puedes desenvolverte en inglés en un entorno regional y global.Un rol estratégico con alto impacto en el negocio y exposición directa a la alta dirección.La oportunidad de construir capacidades, ordenar el modelo y dejar huella en la forma de trabajar.Un entorno colaborativo que promueve el aprendizaje continuo y el liderazgo con propósito.Desarrollo profesional en una organización global, dinámica y orientada a resultados.#J-*****-Ljbffr

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