Hub Delivery Quality Manager, Amzl Hub Brazil
Há 6 dias
DESCRIPTIONResponsible for managing partner performance and development across assigned region. Develops and implements strategies to improve partner quality metrics and profitability. Works with field teams to identify and address partner pain points, develop improvement plans, and ensure consistent delivery standards. Leads partner engagement initiatives and manages escalations. Key Deliverables: 1) Development and execution of partner performance improvement strategies, 2) Monthly business reviews with key partners, 3) Design and implementation of quality improvement programs, 4) Management of partner escalations and conflict resolution, 5) Development of partner training and development programs, 6) Regular reporting on partner satisfaction and retention metrics.Key job responsibilitiesProgram Oversight: Lead and manage all facets of the Hub Delivery Program lifecycle, including Sales enablement, Client Onboarding, and Performance optimization.Strategic Metrics Development: Design and implement key performance indicators (KPIs) and success metrics that drive continuous improvement and operational excellence across the program.Cross-Functional Collaboration: Coordinate with Sales, Operations, and Customer Success teams to ensure seamless execution and alignment with business goals.Executive Communication: Serve as the primary liaison to senior leadership, delivering high-impact updates, reports, and strategic recommendations with clarity and precision.Process Improvement: Identify gaps and opportunities within the program workflow and propose actionable solutions to enhance efficiency and scalability.Stakeholder Engagement: Build strong relationships with internal and external stakeholders to foster trust, transparency, and shared accountability.Reporting & Analysis: Produce regular performance reports and insights that inform decision-making and highlight program achievements and areas for growth.BASIC QUALIFICATIONS- Bachelors Degree;- Program or project management experience;- Experience using data and metrics to determine and drive improvements;- Experience owning program strategy, end to end delivery, and communicating results to senior leadership;- Advanced English.
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