Aces Program Manager
Há 10 horas
DESCRIPTIONAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our Fulfillment Centers, Sort Centers, and Last Mile network.You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure. You will work with your peers at other Transportation ACES units (AMZL and Sort Center) to ensure the scalability of end-to-end processes and quality control.Key job responsibilitiesYour core activities and responsibilities include:- being the Subject Matter Expert (SME) on all operational processes- leading process integration efforts across the network and at carriers- leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.- owning and managing change on a granular level- performing audits to ensure continuous SOP adoption and eliminate defects and deviations- work with teams at AMZL and Sort Center ACES to identify opportunities for improvement- make sure that we are always delivering the best possible service to our customers- create and own the program's strategy and planning cycles, including financial and organizational themesA day in the lifeYou will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:- Station Ops- Last Mile team- Sort Center team- Learning- Finance- HR- Loss PreventionYou will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.About the teamThe Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Advanced English Level- Prior experience in Operations environment- Prior experience with continuous improvement (e.g., Lean Six Sigma or equivalent)- Advanced skills in Project/Program Management
-
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. - C41 Tempo inteiroDESCRIPTIONDo you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you.As an ACES Project...
-
Aces Process Specialist, Aces
Há 10 horas
Santa Helena, Brasil Amazon Logistica Do Brasil - F95 Tempo inteiroDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers...
-
Aces Process Specialist
Há 10 horas
Santa Helena, Brasil Amazon Logistica Do Brasil - F95 Tempo inteiroDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a...
-
Senior Program Manager, Payments
Há 10 horas
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. - C41 Tempo inteiroDESCRIPTIONAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team! We are looking for business savvy Sr. Program Manager to drive our payments initiatives in Brazil and help creating a holistic payment environment.The successful candidate will have a strong program management background and good...
-
Program Manager, Payment Business Operation
Há 11 horas
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONAmazon is seeking an innovative and experienced Senior Program Manager to lead a transformative initiative within our Payments Business Operations within our upcoming strategic partnership Oakberry. This role presents an exciting opportunity to revolutionize our operational processes through modern AI and ML technologies, while driving operational...
-
Fba Program Manager, Fba Invoicer Pm
Há 11 horas
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONAre you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging into business and technical requirements, as drilling into metrics development and reporting? Then this is the position for you!We are looking for a Program Manager to own and orchestrate initiatives related to sellers'...
-
Program Manager, Payment Business Operation
Há 10 horas
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. - C41 Tempo inteiroDESCRIPTIONAt Amazon LATAM we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.In LATAM, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and...
-
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONJob Description:Amazon Brazil seeks an experienced Program Manager to serve as the subject matter expert (SME) in global operations and lead transformational initiatives for our cross-border fulfillment network. This strategic role will architect and implement complex operational solutions for Out of Country (OOC Global Mile) and Seller...
-
Sr. Program Manager, Payments
Há 11 horas
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONWe are seeking an experienced Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives. This is a crucial role for improving the payment experience for Amazon customers shopping on Latin America through strategic partnerships with schemes, acquirers and financial institutions.Key job responsibilitiesKey job...
-
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONAbout the Role:We're looking for an exceptional Senior Program Manager to spearhead the expansion of Amazon's External Fulfillment (EF) operations across Brazil. This role combines strategic leadership with operational execution to drive the growth of our Easy Ship and Seller Flex programs while ensuring seamless integration between First Mile and...
