Aces - New Initiatives, Aces (Amazon Customer Excellence System) Br Ops
Há 3 dias
DESCRIPTIONDo you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you.As an ACES Project Manager working on New Initiatives, this position involves taking ownership to lead the standardization and simplification of operation management methods across the Network, as well as the creation and improvement of new mechanisms. You will primarily work on launching new programs, but it is also an important role to drive continuous improvement on current programs and initiatives.Key job responsibilities- Manage complex projects in Brazil Operations, including managing deliverables, stakeholders, communication, and more;- Monitor KPIs related to project success metrics, focusing on continuous improvement in all aspects of operations;- Develop contingency plans to address unexpected issues or demand fluctuations;- Develop and maintain standard operating procedures, manuals, and documents;- Write complex documents, such as Business Requirements, Technical Specifications, etc.;- Lead Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc;- Own and manage change on a granular level;- Maintain clear communication with leadership at all times.About the teamAmazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on productivity, quality, and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.BASIC QUALIFICATIONS- Bachelor's degree or above- Experience in program or project management- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Speak, write, and read fluently in English- Experience in driving process and tool improvements
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Aces Process Specialist, Aces
Há 5 dias
Santa Helena, Brasil Amazon Logistica Do Brasil - F95 Tempo inteiroDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers...
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Aces Process Specialist
Há 7 dias
Santa Helena, Brasil Amazon Logistica Do Brasil - F95 Tempo inteiroDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a...
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Aces Program Manager
Há 2 dias
Santa Helena, Brasil Amazon Logistica Do Brasil Tempo inteiroDESCRIPTIONAs the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages...
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Santa Helena, Brasil Amazon Logistica Do Brasil - F95 Tempo inteiroDESCRIPTIONThe goal of Amazon Transportation is to build a world class Operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible. We are looking for creative leaders with a passion for high complex challenges, a knack for problem solving, and...
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Senior Product Manager, Amazon Payments
Há 7 dias
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONAre you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team! We are looking for business savvy Sr. Product Manager to drive our payments initiatives in Brazil and create access to affordable payment methods. You will own the vision and roadmap to scale our digital payment products and work...
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Customer Success Specialist
Há 2 dias
Santa Helena, Brasil Amazon Aws Services Brazil Ltd Tempo inteiroDESCRIPTIONAs Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services by developing and executing comprehensive customer success strategies. You will design and implement frameworks, programs, and...
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Program Manager
Há 3 dias
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONAmazon Music is an immersive audio entertainment service that connects fans, artists, and creators through music, podcasts, and culture. Amazon Music brings fans closer to what they love, with curated and personalized playlists, artist livestreams, artist merch, and Amazon Exclusive podcasts. Prime members get access to over 100 million songs in...
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Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONAmazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.Amazon Payment Products BR has the mission to launch and manage payments products that will drive affinity and affordability to our customers.This role is responsible for managing engagement initiatives...
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Santa Helena, Brasil Amazon Logistica Do Brasil Tempo inteiroDESCRIPTIONAmazon opened its virtual doors in **** and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their...
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Senior Manager
Há 3 dias
Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiroDESCRIPTIONSenior Manager, PXTAt Amazon, we are guided by customer obsession rather than competitor focus, passion for invention, and long-term thinking. We are seeking the world's brightest minds to join us in offering customers low prices, vast selection and fast delivery. We are constantly inventing new ways to get packages to customers faster than ever...
