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Student Financial GuideAbout the RoleThe Student Financial Coordinator is a key position that provides expert guidance and support to students on financial matters.This role serves as a frontline point of contact for students, offering clear and accurate information on charges, deadlines, holds, and financial processes.Main ResponsibilitiesServe as a primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours.Conduct comprehensive student account reviews and identify discrepancies.Liaise with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing issues and ensure accurate updates.Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions.Document interactions, maintain accurate case notes, and ensure timely account resolution.Provide high-quality, empathetic guidance to support student persistence and financial clarity.Key Skills and QualificationsAble to deliver patient, empathetic, and solution-oriented support.Identifies issues, interprets account activity, and determines appropriate next steps.Clear, concise, and professional written and verbal communication across multiple channels.Works effectively with cross-functional offices to resolve discrepancies and support accurate billing.Ensures accuracy in account reviews, documentation, and follow-through.Comfort working in a fast-paced environment and supporting evening or nontraditional service hours.Ability to understand and communicate institutional billing, financial aid, and registration policies.Benefits and RequirementsThis role requires strong communication, customer service experience, problem-solving skills, and the ability to support adult learners.A Bachelor's degree is preferred, but an equivalent combination of education and directly related experience may be considered.Working at Our InstitutionWe prioritize well-being and professional growth, offering competitive salary, 403(b) with company match, comprehensive medical, dental, and vision insurance, plus mental health support.We also provide PTO, paid holidays, flexible work arrangements, ongoing training, tuition reimbursement, and career advancement paths.

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