Onboarding Specialist

OverviewAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
Everywhere.
Every day.
It's a lofty goal; we know.
But we make it happen with the best team in mental healthcare.Thank you for taking the time to explore a career with us.
As the fastest growing mental health practice group in the country, now is the perfect time to join our team
LifeStance Health ValuesBelonging: We cultivate a space where everyone can show up as their authentic self.Empathy: We seek out diverse perspectives and listen to learn without judgment.Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.One Team: We realize our full potential when we work together towards our shared purpose.POSITION OVERVIEWThe Onboarding Specialist plays a vital role in creating a seamless and engaging experience for all new hires, both clinical and non-clinical.
This role ensures employees transition smoothly into the organization by coordinating required documentation, compliance processes, and internal communications.
Acting as the primary point of contact, the Onboarding Specialist helps new team members feel welcomed, supported, and prepared for success in their roles, while also ensuring all organizational, regulatory, and operational requirements are met.Consistent with LifeStance's values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.
As a member of the Human Resources/People Team, this position is expected to foster a commitment LifeStance's values.Compensation: $48,880.00 – 58,656.00/annually, with additional annual bonus potentialLifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position.
LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.Location: Remote, with standard working hours aligning with the Pacific time zone (PST)KEY RESPONSIBILITIES:Onboarding CoordinationManage the end-to-end onboarding process for new hires across clinical and non-clinical roles.Facilitate background checks, I-9, and completion of necessary documentation.Partner with Recruiting, Credentialing, Operations, and others as needed to ensure timely onboarding and Day 1 readiness.Track progress against onboarding milestones and proactively follow up with hires and stakeholders.New Hire ExperienceServe as the main point of contact for new employees during the pre-hire and onboarding period.Conduct welcome sessions, orientation calls, and check-ins to build engagement and answer questions.Provide clear communication and guidance on next steps, expectations, and resources.Compliance & DocumentationAdhere to all onboarding standards and workflowsMaintain detailed records in HRIS/ATS systems (e.g., Workday, Salesforce, or similar)Collaboration & CommunicationPartner with cross-functional teams including Recruiting, Credentialing, Operations, and others as needed to ensure a smooth transition for each new hire.Share timely updates with hiring managers and leadership regarding onboarding progress and potential barriers.Process ImprovementIdentify opportunities to enhance onboarding efficiency, consistency, and employee experience.Contribute to the development of best practices, tools, and resources for onboarding.Stay informed of trends and compliance requirements in behavioral health and healthcare onboarding.QUALIFICATIONS:Education:Bachelor's degree in Human Resources, Healthcare Administration, Business, or related field preferred.An additional 4 years of highly relevant experience may be considered in lieu of the degree.Experience:1+ years of experience in onboarding, HR, recruiting coordination, credentialing, or healthcare administration (behavioral health or healthcare strongly preferred).
Familiarity with HRIS/ATS systems (Workday, Salesforce, or comparable platforms).
Skills:Excellent organization and time management skills, with ability to handle multiple priorities.Strong verbal and written communication abilities.High attention to detail and commitment to accuracy.Customer service mindset and ability to foster positive new hire experiences.CORE COMPETENCIESConfidentiality and professionalismCollaboration and teamworkProactive problem-solvingCommitment to equity, inclusion, and the mission of behavioral healthcarePHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear.
The employee is frequently required to walk.
The employee must be able to lift and/or move objects up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.LifeStance is an equal opportunity employer.
We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
BenefitsAs a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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