Player Operations Specialist

**Bullfinch Recruitment are proud to be working with Patrianna, who are looking for a Player Operations Specialist to join their team****About the role**:At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe.As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.We are seeking a detail-oriented **Operations Specialist** with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team.If you're eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you**Areas of Responsibility**- Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.- Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.- Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.- Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.- Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.- Assisting other departments with payment-related queries and investigating any discrepancies in the system.- Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.- Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.- Reporting operational, system, and policy issues promptly and making day-to-day decisions with mínimal supervision to ensure effective operational management.**What we are looking for...**- Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role- Bachelor's degree in any course or at least 2 years in college.- Preferably with experience dealing with USA/European Gaming accounts.- Can communicate in written and spoken English in a business environment.- Ability to multi-task, prioritize, and manage time effectively without micro-management.- Has interpersonal, communication and presentation skills.- Has problem-solving and decision-making abilities.- Has analytical skills and must be keen to details.- Has the ability to cope under pressure.- Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems- Has commercial awareness and the ability to understand broad business issues.**Important Requirements**- Willingness to work outside on a shifting schedule/weekend/holidays- You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:- PC - Intel i5 4th Gen (or higher) - self provided- Minimum OS Version: Windows 10 or higher- Internet browser (preferably Chrome - but can use Edge, Firefox, etc.)- Minimum RAM: 8 GB- Minimum HDD Space: 1 GB- Headset: USB Headset (noise-canceling)- Web Camera (for team meetings)- Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.- Backup Internet provider**Benefits**- Competitive salary- Flexibility and remote work- Training and development- International collaboration with our teams based around the world- Fast growing business where the sky's the limit for your career