Fso Manager
Há 6 dias
We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).
Responsible for day to day activities on the ground and the primary responsibilities:
• Responsible for maintaining and managing Support and Service Levels.
• Responsible for timely implementation of any agreed changes in support or process.
• Represent the region/country and act as SPOC for all required notifications / communications / actions / reporting.
• Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts
• Timely resolution of any Escalations or Issues.
• Manages staff rosters for country and People management of all the staff in the country.
• Request and tracking of Dispatch and Schedule visits.
• Creation and tracking of any Non Standard Service Requests.
Requirements:
Proven experience in service management or regional operations.
Strong organizational and communication skills.
Advanced proficiency inEnglish, Spanish, and Portuguese.
Ability to work independently and make strategic decisions.
Experience in stakeholder management and operational governance.
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