FSO Manager

1 semana atrás

São Paulo, Brasil HCLTech Tempo inteiro

We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.

This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).

Responsible for day to day activities on the ground and the primary responsibilities:

• Responsible for maintaining and managing Support and Service Levels.

• Responsible for timely implementation of any agreed changes in support or process.

• Represent the region/country and act as SPOC for all required notifications / communications / actions / reporting.

• Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts

• Timely resolution of any Escalations or Issues.

• Manages staff rosters for country and People management of all the staff in the country.

• Request and tracking of Dispatch and Schedule visits.

• Creation and tracking of any Non Standard Service Requests.

Requirements:

- Proven experience in service management or regional operations.
- Strong organizational and communication skills.
- Advanced proficiency in English, Spanish, and Portuguese.
- Ability to work independently and make strategic decisions.
- Experience in stakeholder management and operational governance.

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