FSO Manager
Há 7 dias
We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.
This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).
Responsible for day to day activities on the ground and the primary responsibilities:
• Responsible for maintaining and managing Support and Service Levels.
• Responsible for timely implementation of any agreed changes in support or process.
• Represent the region/country and act as SPOC for all required notifications / communications / actions / reporting.
• Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts
• Timely resolution of any Escalations or Issues.
• Manages staff rosters for country and People management of all the staff in the country.
• Request and tracking of Dispatch and Schedule visits.
• Creation and tracking of any Non Standard Service Requests.
Requirements:
- Proven experience in service management or regional operations.
- Strong organizational and communication skills.
- Advanced proficiency in English, Spanish, and Portuguese.
- Ability to work independently and make strategic decisions.
- Experience in stakeholder management and operational governance.
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São Paulo, Brasil Hcltech Tempo inteiroWe are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).Responsible for day to day activities on the...
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São Paulo, Brasil HCLTech Tempo inteiroWe are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).Responsible for day to day activities on the...
