Technical Support Consultant L3
Há 7 dias
We are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U. S. client.You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions.Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.ResponsibilitiesDeliver Level 3 customer support for our client's industry-leading software productsTriage reported, end-user customer incidentsWork technical issues and support the direct client feedback loop processHelp secure existing revenue by means of customer retentionProvide incident queue managementUtilize troubleshooting skillsHelp manage complex issues and drive escalations to resolutionBuild and demonstrate cross-application knowledge among the client's core application modulesPush the client's software to the limit, making sure it is efficient, intuitive, and best-in-classGain experience in the oil and gas industry; including economic, accounting, and finance knowledgeRequired ExperienceExcellent English verbal and written skills3 to 5 years of Level 3 software support experienceBasic to intermediate SQL skillsProficiency in using Microsoft Office SuiteA drive to continue learning in the energy business and the client's softwareAdvanced problem-solving skillsAbility to triage and actively manage a support queueInnate passion for customer serviceDependability and ability to manage as well as prioritize concurrent tasksMust be available for an on-call rotationAbility to work U. S. CST business hoursMust be a self-starter and resourcefulAbility to work independently or as part of a teamProven experience working effectively in a vibrant, dynamic startup environmentTrustworthy, team-oriented, and transparentDesired ExperienceBachelor's degree or equivalent experienceExperience creating manuals, training documentation, and interactive training materials for software applicationsExperience providing software support and troubleshooting for Saa S applicationsExperience in reproducing issues in a test environment prior to production deploymentExperience in the Software Development Lifecycle (SDLC)Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fieldsAdditional InformationKnowing your ideas are heard and matter think bigYou get to own your job and be recognized for your contributionsWork with smart and creative peopleMaking mistakes is human.Lets learn from them.Be transparentWe recognize you as an individual no presumptions or judgment.Be the extraordinary you15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidaysStart: ASAPAbout VelozientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies.Our mission is to offer development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment.We are focused on providing world-class remote resources to work as valued client team members.If this type of opportunity excites you, then consider joining our team
-
Technical support consultant l3
1 semana atrás
Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U. S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based, ERP platform to hundreds of energy industry...
-
Technical Support Consultant L3
1 semana atrás
brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based, ERP platform to hundreds of energy industry...
-
Technical Support Consultant L3
Há 4 dias
Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation. Our client provides a cloud-based, ERP platform to hundreds of energy industry...
-
Technical Support Consultant L3
1 semana atrás
Índio do Brasil Velozient Tempo inteiroWe are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U.S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.Our client provides a cloud-based, ERP platform to hundreds of energy industry...
-
Infrastructure Specialist
4 semanas atrás
Brasil beBeeImplementation Tempo inteiroJob Title: L3 Network Operations and Implementation Engineer We are seeking a skilled and motivated professional to provide Level 3 network support and implement LAN and WLAN infrastructure at sites across North America. Configure switches and wireless access points. Perform site assessments to evaluate current network infrastructure. Key Responsibilities: -...
-
Technical Support Engineer
Há 16 horas
Brasil UST España & Latam Tempo inteiroWe are still looking for talent... and we would love for you to join our team! For over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
-
Technical support engineer
Há 11 horas
Brasil UST España & Latam Tempo inteiroWe are still looking for talent… and we would love for you to join our team! For over 25 years, UST has worked alongside the world’s best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
-
Technical Training Consultant
4 semanas atrás
Brasil beBeeconsulting Tempo inteiroConsultant for Scientific Information Solutions We are seeking a skilled consultant to deliver technical training and product consulting services for our scientific information solutions in Latin America. As the expert, you will provide pre- and post-sale technical training and product consulting to users of our solutions, including SciFinder, BioFinder, and...
-
Technical Support Consultant, Web Hosting
2 semanas atrás
Brasil SupportYourApp Tempo inteiroWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Technical Support Engineer
Há 2 dias
Índio do Brasil UST España & Latam Tempo inteiroWe are still looking for talent... and we would love for you to join our team!For over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000...
