Senior It Manager

Join a Global Team Making a Lasting Impact with LumiveroAre you ready to be part of a team that's changing the world?At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions.Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.About The TeamOur Technology team ensures employees have the tools and support needed to work efficiently and securely.Beyond maintaining systems and software, the team provides first-line technical support to a distributed workforce, addressing hardware, software, networking, and collaboration needs.The team is committed to delivering high-quality service, improving productivity, and continuously enhancing IT operations.About The RoleWe are seeking aSenior IT Managerto lead IT operations with a focus on delivering excellent technical support and managing strategic IT projects.This role requires a balance of operational leadership and long-term planning, with responsibility for managing IT resources, monitoring performance, and aligning IT initiatives with organizational priorities.Key ResponsibilitiesLead IT support operations, ensuring timely, proactive, and high-quality assistance for all employeesOversee and implement IT projects, including system rollouts, upgrades, and process improvementsManage IT integration efforts during organizational changes, such as mergers or departmental consolidationsDefine, track, and report on IT performance metrics to assess service quality, efficiency, and user satisfactionCollaborate with business leaders to ensure IT initiatives support overall organizational strategyRequired Skills And ExperienceAssociate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experienceProven experience managing IT teams, including technical support functionsStrong understanding of IT infrastructure, cloud-based tools, security best practices, and collaboration platformsLeadership and team development skills, with experience mentoring IT staffData-driven mindset with experience defining and reporting performance metricsEffective communication skills, able to explain technical topics to non-technical stakeholdersPreferred Skills And ExperienceExperience managing IT projects using Agile or hybrid methodologiesFamiliarity with IT service management tools and KPIsVendor management and contract negotiation experienceHistory of improving IT processes and operational efficiencyProfessional certifications such as ITIL, PMP, or equivalentBenefitsAnnual base salary is up to 60,000 USD depending on qualifications.An annual performance-based bonus to recognize personal excellence.Annual tech stipend to get what you need to do your best workFlexible, remote first work environment and a diverse, global team.Opportunities for career advancement as Lumivero growsHelp Transform Our World with Powerful Insights – Join Our TeamAt Lumivero, we believe in the power of research and informed problem-solving.Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns.Lumivero empowers them to do it all smarter, better, and fasterOur diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software.We're passionate about the customers we serve, the products we create, and the problems we solve.Lumivero is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin.Nothing in this job posting should be construed as an offer or guarantee of employment.Lumivero is an E-Verify Employer.You can review the E-Verify Poster.Lumivero is committed to supporting individuals requiring accommodation in the application process.